Natural Wright
Bronx,Ny
Summary
Seeking a challenging position in security or guest services within a dynamic organization, leveraging expertise in maintaining safety, delivering exceptional customer service, and contributing to a welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Urban Pathways
05.2017 - Current
- Conducted hourly rounds, monitored CCTV, and ensured the safety of clients and staff.
Managed check-ins and check-outs, securing the facility by screening personal belongings.
Administered first aid and overdose rescue kits when necessary, reviving approximately 11 clients from potential overdoses and coordinating with emergency personnel.
Successfully managed crisis situations, leading to a more harmonized environment versus the approximate 5-10 incidents that occurred monthly.
Assisted clients with housing, documentation, and appointment scheduling with case managers.
Completed daily client checklists, updated nightly rosters, and answered phones, serving approximately 40 residents regularly.
Security Guard / Guest Service Front Desk Associate
Conrad Hotel
10.2023 - 01.2024
- Managed lost and found items using Itrak platform and Chargerback, resolving issues and returning found items for 15 or more hotel guests per month.
Greeted and verified key cards for over 50 guests after 11 PM, maintaining a secure, welcoming environment.
Answered phone calls from guests to address issues or requests related to their rooms.
Coordinated with housekeeping and package room to track and secure misplaced belongings.
Performed check-ins on Do Not Disturb (DnD) statuses, ensuring guest safety and satisfaction.
Monitored CCTV for unusual activity and conducted regular security rounds.
Communicated effectively with management through emails, reporting on daily operations and security concerns.
Education
Bachelor of Arts - Psychology
City College of New York, CUNY
New York, NY01.2025
Skills
- Guest Relations & Customer Service
- Security & Surveillance
- Multitasking in Fast-Paced Environments
- Communication & Team Collaboration
- Problem Solving & Decision Making
- Attention to Detail & Organization
Personal Information
Title: Security Guard/ Guest Service Associate
Certification
- 8 & 16-hour security training
- Security License
- CPR license
- Osha blue maintenance Card
Timeline
Security Guard / Guest Service Front Desk Associate
Conrad Hotel
10.2023 - 01.2024
Security Guard
Urban Pathways
05.2017 - Current
Bachelor of Arts - Psychology
City College of New York, CUNY
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