Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natural Wright

Bronx,NY

Summary

Dedicated and customer-focused professional with extensive experience in security, guest services, and hospitality. Skilled in managing high-pressure situations, ensuring guest satisfaction, and maintaining a secure environment. Strong communicator with a proven ability to handle multiple tasks efficiently. GPA: 3.8.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Guard

Pedro Sanchez
Manhattan, NY
05.2017 - Current
  • Conducted hourly rounds, monitored CCTV, and ensured the safety of clients and staff.
  • Managed client check-ins and check-outs, and secured the facility by screening personal belongings.
  • Administered first aid and overdose rescue kits when necessary, coordinating with emergency personnel.
  • Assisted clients with housing, documentation, and appointment scheduling with case managers.
  • Provided guidance and support to clients in distress, ensuring their safety and well-being.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Assisted in crisis management to clients in distress.

Security Guard / Guest Service & Desk Associate

Mr.Lyndon Johnson
Manhattan, NY
10.2023 - 01.2024
  • Managed lost and found items using the Itrak platform and Chargerback, ensuring accurate records for previous guests.
  • Greeted guests and verified key cards after 11 PM, maintaining a secure and welcoming environment.
  • Answered phone calls from guests to address issues or requests related to their rooms.
  • Coordinated with housekeeping and the package room to track, secure, and ensure misplaced belongings can be reshipped to the previous guest.
  • Performed check-ins on Do Not Disturb (DnD) statuses through phone calls to ensure guest safety and satisfaction.
  • Monitored CCTV for any unusual activity and conducted regular security rounds.
  • Communicated effectively with management through emails, reporting on daily operations and security concerns.

Education

Bachelor of Arts - Psychology

City College of New York of The City University of New York, The
New York, NY
01-2025

Skills

  • Guest Relations & Customer Service
  • Security & Surveillance
  • Multitasking in Fast-Paced Environments
  • Communication & Team Collaboration
  • Problem Solving & Decision Making
  • Attention to Detail & Organization

Certification

  • Security Guard License
  • Adult and Child First Aid/CPR/AED
  • F-02 Fireguard License
  • OSHA 10-Hour Certificate
  • 8 and 16-Hour Security Certificates

Timeline

Security Guard / Guest Service & Desk Associate

Mr.Lyndon Johnson
10.2023 - 01.2024

Security Guard

Pedro Sanchez
05.2017 - Current

Bachelor of Arts - Psychology

City College of New York of The City University of New York, The

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Natural Wright