Natwanda Gregg
North Charleston,SC
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Armed Security Supervisor
U.S. Metropolitan Security of America
01.2019 - Current
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Collaborated with local law enforcement agencies for improved coordination during emergency situations.
- Promoted safety awareness among staff through ongoing training sessions and educational materials on relevant topics such as workplace violence prevention or active shooter scenarios.
Sales Agent
The Body Shop, Store
03.2021 - 11.2023
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
Production Assembler
Mahle Behr
05.2012 - 10.2018
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Apply sealant compounds, mixes, resin, protective coatings and touch up paint.
- Install units, parts, equipment and components in structural assembly, according to blueprints ans specifications using hand tools and power tools.
- Read and interpret manufacturing drawings at entry level.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
- Follow all safety guidelines established by the company, Including proper use of equipment and relevant safety protocols.
- Quickly adapted to new production methods and technologies, maximizing efficiency in the assembly process.
Clerical Support Specialist
NYC Parks & Recreation
01.2007 - 04.2012
- Remotely reduced errors in data entry by implementing thorough quality control measures and cross-checking information.
- Streamlined communication between departments using clear written correspondence via email or memos as appropriate for the situation.
Education
Criminal Justice
The College of New Rochelle
New Rochelle, NYSkills
- Detail-oriented
- Self-defense techniques
- Tactical operations
- Verbal and writing communication
- Support oversight
- Assembly and production
- Typing speed
- Teamwork
- Flexible and adaptable
Timeline
Sales Agent
The Body Shop, Store
03.2021 - 11.2023
Armed Security Supervisor
U.S. Metropolitan Security of America
01.2019 - Current
Production Assembler
Mahle Behr
05.2012 - 10.2018
Clerical Support Specialist
NYC Parks & Recreation
01.2007 - 04.2012
Criminal Justice
The College of New Rochelle
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