Naukailah Todd
Retail Associate
Tyler,TX
Summary
A dynamic and results-driven professional with a proven track record at Home Depot, adept in enhancing customer satisfaction and driving sales through effective communication and active listening. Skilled in cash handling and fostering teamwork, consistently exceeding performance targets. Demonstrates a positive demeanor and reliability, contributing to significant business growth.
Overview
2025
2025
years of professional experience
Work History
Retail Associate
Home Depot
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Volunteer
Camp for Kids
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Sales Associate
Whatta Burger Drive In
05.2022 - 02.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Retail Associates
Tom Thumb Food Stores
08.2021 - 09.2021
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor Of Science In Nursing - Nursing
University of Texas At Tyler
Tyler, TXSkills
Self-directed learning
Scheduling flexibility
Reliability
Proactivity
Positive and engaging demeanor
Verbal and written communication
Approachability
Cash register operation
Cash Handling
Point of sale operation
Product and service sales
Product promotions
Sales trends
Store opening and closing
Sales expertise
Organization
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Training and Development
Timeline
Sales Associate
Whatta Burger Drive In
05.2022 - 02.2025
Retail Associates
Tom Thumb Food Stores
08.2021 - 09.2021
Retail Associate
Home Depot
Volunteer
Camp for Kids
Bachelor Of Science In Nursing - Nursing
University of Texas At Tyler