NAUMAN ANWAR

Leading Indoor optimization activities and customer acceptance for AT&T Nokia to Ericsson swap sites

• Led performance optimization across 50+ AT&T swap sites, achieving significant performance improvements by leveraging complex parameter adjustments and in-depth KPI analysis.
• Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
• Increased customer satisfaction by promptly addressing technical concerns related to radio frequency systems.
• Conducted in-depth analysis of performance KPIs of DAS and radio dot system, implemented the complex parameter changes, achieving better or as par performance as compared to pre swap KPIs
• Led customer discussions for network escalations, educated the customer on Ericsson's network functionality and secured the in-time customer acceptance of swap sites
• Developed inter frequency layer strategy between NR and LTE for big stadiums to mitigate congestion and provided superior customer experience to end users
• Contributed significantly to the overall success of projects through diligent coordination with project managers and stakeholders.

• Positioned Ericsson Antenna as preferred product for tier 1 US customers by active engagement, product improvement and superior presales and after sales customer satisfaction
• Spearheaded financial analysis for strategic product partners, supporting strategic decision-making for $500M+ deals across telecom markets
• Delivered presentations to senior management to boost sales volume and increase market share by 20%; conducted strategic analysis based on consumer insights, longer term business strategy to evaluation new product offering
• Oversaw development and launch of new products, ensuring meeting market needs and quality standards.
• Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
• Led development of creative proposals that showcased company''s unique value proposition, winning new business opportunities.

Orchestrated 5G network modernization in United States for T-mobile

• Performed Successful launch of NR 41 NSA, NR 71 NSA, and SA for Multiple Markets and conducted multiple knowledge sharing sessions and established lesson learned repository for future reference
• Customer interface for all 5G related activities including new sites launch, feature testing and 5G roadmap
• Led the first US NR SA and Voice over NR functionality and optimized the mobility between different technologies
• Conducted thorough risk assessments and financial analysis to drive cost-effective solutions and align projects with long-term financial goals of Ericsson and customers; Won $1MM business from competition
• Developed 5G AI location-based solution to validate sites working and saved above 40% in testing costs

Led and performed Parameters and Features mapping from Huawei to Ericsson for 4G/5G RAN

• Supervised deployments and provided troubleshooting and user support.
• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Conducted technical workshops and education sessions for customers and support teams.
• Negotiated 5G KPIs with Bell as per market standard and performed Huawei to Ericsson KPIs mapping
• Managed LTE 850 band carving for NR 850 and traffic management with remaining LTE layers
• Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.

• Collaborated with ATT local team for cluster optimization best practices and 0.145 CQI points improved by the cluster optimization activities in 2019.

• Solution Architect and Delivery lead of Middle East and Africa Region
• Led a cross-functional team of 50 engineers to deliver on-time, high-impact telecom infrastructure projects of $600m in collaboration with key stakeholders across multiple regions
• Delivered technical advice and support for $10MM technology solution to enterprise client; led 10-member customer care team to enhance incident management and reduce post-set up technical issues by 50%
• Created plans to remove bottlenecks and resolve customer (Airtel) issues 2 week before deadline; partnered with team of 2 R&D experts to perform root cause analysis of support issues with implementation across 1000+ network nodes
• Mentored 2G team of 20 engineers to lead 4G network in Warid Pakistan, helped customer to launch to 4G services ahead of competition without zero SLA breach of contractual KPIs

• Analyzed network inefficiencies, crafted improvement plan to increase operational efficiency and performance by 20-30% to client, facilitated roll out of plan at client organization
• Performed root cause analyses on recurring network issues, leading to long-term solutions that increased stability.

• Collaborated with cross-functional teams on large-scale telecom projects, optimizing design frameworks for improved financial and operational outcomes of 3000+ LTE FDD and TDD nodes of STC and Zain Saudi Arabia.

• Responsible for vendor management and customer network quality satisfaction of 10MM population
• Implemented, operationalized and troubleshoot complex network systems, collaborating with external network consultancy firm; collaborated with customer support and technical teams to ensure 99% system up time while reducing network costs
• Mentored junior engineers, providing guidance on best practices, technical skills, and career advancement opportunities.