Nauman Butt

IT TECHNICIAN Hammad International Airport for CP310 Project

• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Configured systems according to prescribed software and hardware frameworks.
• Monitored systems in operation and quickly troubleshot errors.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Installed, configured and maintained computer systems and network connections.

• Investigated prior incidents on CCTV to prepare reports for local authorities.
• Operated and maintained surveillance equipment.
• Monitored activities captured on cameras to inform authorities of suspicious activities.
• Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
• Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.

• Used ticketing systems to manage and process support actions and requests.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Assigned system permissions and set up computers to assist with onboarding new employees.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.