Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Naureen Banatwalla

Naureen Banatwalla

Summary

Certified Project Management Professional (PMP) and Business Analyst with over a decade of experience leading cross-functional teams, managing multi-site operations, and executing scalable projects in education and business sectors. Skilled in systems analysis, stakeholder engagement, and Lean Six Sigma methodologies to drive operational excellence and regulatory compliance. Proven track record of delivering process improvements, data-driven decision-making, and continuous growth across dynamic environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Project Manager

IVY Kids Early Learning Center
10.2021 - Current
  • Directed end-to-end center operations using project-based strategies, earning Cognia Accreditation and Texas Rising Star 4-star rating.
  • Implemented data-driven performance plans via workflow analysis, increasing team retention by 30%.
  • Led continuous improvement initiatives across licensing, compliance, and QA areas.
  • Reduced operational waste by 15% while overseeing $2M+ annual budgets.
  • Spearheaded enrollment growth campaigns and community engagement projects.

Project & Operations Manager

The Goddard School of Katy
11.2018 - 10.2021
  • Streamlined staff scheduling, compliance, and curriculum workflows using Lean tools.
  • Increased occupancy to 90% capacity within 12 months by optimizing outreach and analyzing enrollment trends.
  • Conducted root cause analysis to enhance audit readiness and compliance.
  • Designed staff training and development programs to reduce turnover.

Multi-Site Operations Consultant

The Learning Experience
04.2015 - 10.2018
  • Managed operations across multiple locations, ensuring compliance and quality assurance.
  • Standardized processes to reduce variation and boost efficiency across sites.
  • Mentored leadership teams to embed best practices in operations and engagement.

Program & Compliance Analyst

KIDS R KIDS LEARNING ACADEMY
08.2013 - 03.2015
  • Conducted curriculum and performance reviews to identify gaps and implement improvements.
  • Collaborated with directors on strategic initiatives to improve academic outcomes.

Multi-Site Operations & Strategy Analyst

Singhaar Salons & Boutique
06.2012 - 12.2014
  • Standardized service protocols across multiple locations to improve client satisfaction.
  • Applied Lean Six Sigma tools to enhance service delivery and reduce wait times.
  • Drove revenue growth through targeted marketing and staff training programs.

Education

Bachelor of Science - Economics and Management

University of Karachi

Skills

  • Project Planning & Execution Business Analysis Process Mapping
  • Compliance, QA & Risk Management Multi-Site Leadership KPI Tracking
  • Stakeholder Communication Staff Coaching & Mentorship Agile & Waterfall Methodologies
  • Requirements Gathering Gap & SWOT Analysis Training & Change Management
  • Tools: MS Project, Trello, JIRA, Power BI, Excel (VLOOKUP, Pivot Tables), Visio, SharePoint, Teams, Slack

Certification

  • Professional Licenses
  • Licensed Child Care Director - Texas Childcare
  • Director/Administrator Certificate Non-Expiring
  • Licensed Registered Trainer with the Texas Early Childhood Professional Development System
  • Notary Public

Timeline

Operations Project Manager

IVY Kids Early Learning Center
10.2021 - Current

Project & Operations Manager

The Goddard School of Katy
11.2018 - 10.2021

Multi-Site Operations Consultant

The Learning Experience
04.2015 - 10.2018

Program & Compliance Analyst

KIDS R KIDS LEARNING ACADEMY
08.2013 - 03.2015

Multi-Site Operations & Strategy Analyst

Singhaar Salons & Boutique
06.2012 - 12.2014

Bachelor of Science - Economics and Management

University of Karachi

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