Naurine Hamed
415 Riverside Drive Portsmouth,VA
Summary
Experienced business professional with a proven mastery in skillfully handling intricate negotiations and delicately resolving sensitive matters. Eagerly pursuing a fresh career opportunity that not only challenges but also refines my problem-solving ability, interpersonal finesse, and well-demonstrated conflict resolution and negotiation skills.
A reliable and trustworthy insurance examiner with a remarkable 25-year tenure in the insurance industry, coupled with a master’s degree in leadership and organizational effectiveness. I bring to the table exceptional relationship-building and communication skills, alongside outstanding critical thinking, and investigative abilities. My unwavering commitment is to ensure that all outcomes align seamlessly with federal, state, and local regulations, reflecting a steadfast dedication to professional excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Casualty Claims Examiner
USAA
10.1998 - Current
- Analyze, research, and adjudicate claims within established legal regulatory requirements and company policy
- Responsible for handling catastrophic injury claims involving high dollar settlements up to and exceeding million dollars
- Review disputes and provide resolution through skilled negotiation techniques, mediations/arbitrations
- Monitor claims in suit and obtain and review answers to interrogatories, discovery information, depositions, and expert testimony to assist with legal strategy to resolve claim and/or continue through legal process
- Collaborate with multiple internal departments and external vendors to coordinate seamless experience for customer
- Provide expertise and technical support mentoring colleagues.
- Extensive knowledge of auto/home contracts and laws governing multiple states. Licensed auto adjuster for 15 states
Reservation Manager
Norfolk Airport Hilton
03.1997 - 03.1998
- Executed daily operations of reservation department of 250-room hotel
- Analyzed occupancy demand with inventory controls to maximize revenue
- Forecasted expected monthly occupancy to align labor and resources for all departments
- Resolved guests concerns to ensure consistent loyalty.
Education
Master of Science - Management, Leadership (MSM)
Troy University
Norfolk, VA12.2009
Bachelors - Business Administration
University of Hawaii
Honolulu, HI12.1992
Skills
- Proactive and Self-Motivated
- Consistently initiating and driving projects forward independently
- Accomplished Negotiator
- Conflict Resolution Skills
- Client-Focused
- Excellent Time Management Skills
- Interpersonal Skills
- Detail-Oriented
- Effective Communicator:
- Critical Thinking Skills:
- Adaptable to Changing Environments:
Certification
AIC Designation (Associate in Claims)
AINS (Associate in General Insurance)
Certified Automobile Subrogation Arbitrator
Timeline
Casualty Claims Examiner
USAA
10.1998 - Current
Reservation Manager
Norfolk Airport Hilton
03.1997 - 03.1998
Master of Science - Management, Leadership (MSM)
Troy University
Bachelors - Business Administration
University of Hawaii