ROBERT HOWARD
Macon
Summary
Seasoned Claims Supervisor with comprehensive knowledge in managing insurance claims processes and leading teams. Highly skilled in investigating complex claims, interpreting policies, and resolving disputes efficiently. Notably improved claim resolution times and customer satisfaction rates by implementing streamlined procedures. Bring strong leadership abilities, critical thinking skills, and commitment to continuous improvement.
Overview
14
14
years of professional experience
Work History
Casualty Claims Supervisor
GEICO
Macon
12.2019 - Current
- Lead a team of Casualty Bodily Injury adjusters, handling claims for 8 states ensuring compliance,high productivity and quality standards.
- Consistently ranked in the top quartile for performance metrics and quality assessments.
- Manage a hybrid team handling both unrepresented and attorney-represented claimants, achieving measurable results.
- Implement strategies to enhance team efficiency and claimant satisfaction.
- Consistently produced top quartile results, demonstrating strong analytical skills.
Supervisor Telephone Claims Representative
GEICO
Macon
01.2017 - 12.2019
- Led a team of 9 Liability Adjusters handling disputed liability claims for 9 states.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Monitored team performance, enforcing compliance with corporate claims processes.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Medical Claims Supervisor
GEICO
Macon
02.2016 - 01.2017
- Supervised a team managing personal injury and medical payment claims across 8 states, ensuring timely and proper payments.
- Conducted audits to ensure file handling compliance.
- Reviewed files for fraud indicators.
- Provided coaching and developed plans to improve performance.
Claims Litigation Examiner
GEICO
Macon
01.2014 - 02.2016
- Managed severe injury claims, achieving favorable results through effective litigation handling.
- Conducted thorough liability investigations, communicating decisions to all parties involved.
- Reviewed injuries and set financial reserves, ensuring accurate and fair settlements.
- Negotiated settlements with plaintiff attorneys, achieving favorable outcomes.
- Consistently produced top quartile results, demonstrating strong analytical skills.
- Identified potential risks and fraud through meticulous review of documentation and background checks.
Emergency Roadside Department Manager
GEICO
Macon
01.2011 - 01.2014
- Established clear performance expectations for staff members which led to increased accountability.
- Contributed to the creation of long-term strategic plans that aligned with the company's overall vision and goals.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
Education
Bachelor - Business Administration
Clayton State University
Morrow, Georgia, United States05.2019
Skills
- Excellent communication
- Professionalism
- Organizational skills
- Conflict resolution
- Negotiation
- Team Management
- Proactive mindset
- Strong understanding of insurance policies
- Understanding of claims handling processes
- Claims management
Timeline
Casualty Claims Supervisor
GEICO
12.2019 - Current
Supervisor Telephone Claims Representative
GEICO
01.2017 - 12.2019
Medical Claims Supervisor
GEICO
02.2016 - 01.2017
Claims Litigation Examiner
GEICO
01.2014 - 02.2016
Emergency Roadside Department Manager
GEICO
01.2011 - 01.2014
Bachelor - Business Administration
Clayton State University