Kristine Jones
Sterling
Summary
Experienced with managing claims processes and leading teams to ensure efficient and accurate handling. Utilizes strong analytical skills and attention to detail to identify issues and implement effective solutions. Track record of fostering teamwork and maintaining high standards in claims management.
Overview
21
21
years of professional experience
Work History
Casualty Claims Supervisor
Progressive Insurance Company
11.2023 - Current
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
Casualty Claims Specialist
Progressive Insurance Company
10.2018 - 10.2023
- Managed complex casualty claims, for all 50 States and Canada.
- Served as a mentor to peers, providing guidance on claim handling procedures and professional growth opportunities.
- Conducted detailed investigations, gathering crucial information from claimants, witnesses, and applied local and Canadian regulations.
- Negotiated settlements with claimants and their representatives, achieving fair resolutions while minimizing financial risk for the company.
Multiline Claims Supervisor
Progressive Insurance Company
04.2010 - 09.2017
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
Education
Bachelor of Science - Education
Skills
- Claims management expertise
- Policy interpretation
- Claims auditing
- Team management
- Legal compliance
- Insurance regulations
- Attention to detail
- Problem-solving abilities
- Interpersonal skills
- Staff training
Timeline
Casualty Claims Supervisor - Progressive Insurance Company
11.2023 - Current
Casualty Claims Specialist - Progressive Insurance Company
10.2018 - 10.2023
Multiline Claims Supervisor - Progressive Insurance Company
04.2010 - 09.2017
Northeastern University - Bachelor of Science, Education
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