Naushin Naseem

• Provided technical support for pharmacy management systems, troubleshooting software and hardware issues to maintain
  seamless operations.
• Diagnosed and resolved system errors, connectivity issues, and application failures impacting prescription processing and POS (Point-of-Sale) terminals.
• Utilized ticketing systems to log, track, and escalate IT incidents, ensuring timely resolution and minimal downtime.
• Assisted in user account management, including password resets and access permissions within enterprise pharmacy applications.
• Ensured compliance with HIPAA regulations by securely handling electronic patient records and troubleshooting access control
  issues.
• Conducted basic network troubleshooting, identifying connectivity issues with workstations, label printers, and barcode scanners.
• Provided support for electronic prescription processing systems, ensuring accurate data transmission between healthcare providers
  and the pharmacy.
• Maintained and updated inventory management databases, troubleshooting discrepancies in automated supply tracking systems.
• Trained new employees on pharmacy software interfaces, security protocols, and best practices for system efficiency.
• Acted as a liaison between pharmacy staff and corporate IT teams, coordinating system updates, software patches, and hardware upgrades.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Managed and maintained inventory tracking systems, ensuring accurate data entry and troubleshooting discrepancies in digital
  records.
• Provided technical support for warehouse management software (WMS) and POS

systems, resolving system errors and access Issues.

• Monitored and troubleshot barcode scanners, label printers, and handheld RF devices, ensuring seamless order processing.
• Assisted in network connectivity troubleshooting, diagnosing issues with in-store workstations and warehouse terminals.
• Used ticketing systems to report and track system-related incidents, escalating critical issues to IT support teams.
• Trained staff on logistics software and system workflows, improving operational efficiency and minimizing system-related
  errors.