Naushunen Houston
Houston
Summary
Reliable and friendly Customer Support Representative with 3 years of experience providing responsive service in retail and call center environments. Skilled in communication, problem solving, and ensuring positive customer experiences. Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Proven ability to manage high-volume calls, emails, and chats while maintaining top-level customer satisfaction rates. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery.
Overview
6
6
years of professional experience
Work History
Alorica
Houston
10.2023 - 05.2025
- Assisted customers with product inquiries, billing issues, and account support.
- Maintained professionalism and empathy in high-volume contact center environment.
- Resolved customer issues efficiently and documented interactions accurately.
Customer Support
CVS
05.2019 - 07.2022
- Provided customer assistance at the counter and via phone.
- Helped customers with orders, returns, and product information.
- Ensured accurate data entry and upheld company service standards.
Education
GED - High School Equivalency
Skills
- Excellent communication and listening skills
- Dependable and organized
- Quick learner with strong work ethic
- Customer relationship management
- Time management
- Troubleshooting techniques
- Account support
- Problem solving
- Inbound call answering
- Customer service excellence
- Troubleshooting network issues
- Customer service
- Friendly and patient
- Problem-solving aptitude
- Organizational skills
- Network support
- Software troubleshooting
- Product knowledge
Timeline
Alorica
10.2023 - 05.2025
Customer Support
CVS
05.2019 - 07.2022