Overview
Work History
Education
Skills
Timeline
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Nautica Lee

Shreveport,LA

Overview

3
3
years of professional experience

Work History

Tier 2 Customer Service Representative

General Dynamics
Bossier City, Louisiana, LA
03.2024 - Current
  • Used remote login tools to assist clients with technical and product questions.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Updated and maintained databases with current information.

Customer Service Representative

Lowes Home Improvment
Bossier City, Louisiana
03.2023 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

YMCA Youth Group Lead

YMCA Metropolitan Texas
Plano, Texas
09.2022 - 04.2023
  • Developed and implemented group activities to promote team building and collaboration with students ages ranging from 3-10 years old.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Provided assistance with conflict resolution among student .
  • Worked with parents to better student’s experience.
  • Maintained a high level of communication between group members and other departments.

Education

Some College (No Degree) - LPN

Bpcc
Bossier City, Louisiana

Some College (No Degree) - Telemetry

Telemetry Technicians
Bossier City, Louisiana

Skills

  • Account updating
  • Paperwork Processing
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Customer correspondence and contact
  • Complaint resolution
  • Prioritization
  • Courteous demeanor
  • Active Listening
  • High-energy attitude
  • Microsoft Excel
  • Problem-solving abilities
  • Positive and professional
  • Customer service
  • Multi-task management
  • Issue and complaint resolution

Timeline

Tier 2 Customer Service Representative

General Dynamics
03.2024 - Current

Customer Service Representative

Lowes Home Improvment
03.2023 - 09.2024

YMCA Youth Group Lead

YMCA Metropolitan Texas
09.2022 - 04.2023

Some College (No Degree) - LPN

Bpcc

Some College (No Degree) - Telemetry

Telemetry Technicians
Nautica Lee