NAUTICA ATKINS

• Assists residents with activities of daily living, including bathing,

dressing, grooming, toileting, transferring and getting to and from

activities and meals according to the individual service plan.

• Allows and encourages residents to do as much of their own care as

possible.

• Serves meals to residents in the dining room or apartments and

may assist in preparing meals following preplanned menus.

• Encourages residents to eat a proper diet and take adequate fluids

while respecting the resident's right to free choice and records and

reports changes in resident's eating habits to the supervisor.

• Initiates and participates in leisure activities provided for residents

as described in the activity calendar and encourages residents to

socialize and participate in planned activities or programs to

develop friendships with other residents.

• Maintains residents' records daily in a timely manner and in

accordance with company policy and procedures; documents

medication distribution as applicable, leisure activities

• Scheduling
• Check patients in and out
• Collecting copays
• Faxing and receiving medical records
• Answering phones, Taking messages
• Assisted patients in filling out check-in and payment paperwork.
• Insurance Verification
• EPIC

• Customer Service
• Vitals/I&O’s
• Companion Sitter
• EKG and Bladder Scanning (as needed)
• Epic Charting
• Phlebotomy
• Hourly Rounding

• Customer service
• Inbound calls regarding billing disputes
• Setting up payment plans
• Collecting payments
• Analyzing accounts for billing inquiries
• Assisting with FAP/HCAP guidelines
• Insurance Verification
• Verify benefits through third party payors/ portals
• Three way calls to insurance
• Confirming patient responsibility through EOB and UB04 forms
• Basic medical coding

• Troubleshoot Technical Equipment/Service Issues
• Resolve Billing Concerns
• Assist with Account Payments
• Sales

• Customer Complaint Resolution
• Billing
• Connecting/Disconnecting of Services