Nautikia Parks
Macon,GA
Summary
Hardworking Customer Service Representative with 3 years of experience working with customers . Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Kelly Connect
08.2022 - 09.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Activated accounts for clients interested in new services.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Helping customer with billing
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Asurion
Macon, GA
02.2018 - 01.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Manage over 50 customer calls per day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Southwest High School
Macon, GASkills
- Ul>
- Exemplary work ethic
- P>Service-oriented self-starter
- P>Technical Support
- P>Excellent listening and communication skills (both oral and written)
- P>Work flexible work schedule
- P>Inbound and outbound calling
- P>Complaint resolution
- P>Sales expertise
- P>Report preparation
- P>Key stakeholder relationship building
- P>Professional telephone demeanor
- P>International sales support
- P>Stocking and replenishing
- P>CRM
- P>Account management
- P>Order fulfillment
Timeline
Technical Support Representative
Kelly Connect
08.2022 - 09.2023
Customer Service Representative
Asurion
02.2018 - 01.2021
High School Diploma -
Southwest High School