NAUTILUS HILEY

Create learning materials and activities that promote physical, social, and cognitive development

Communicate with parents, teachers, and administrative staff

Have a caring personality

• Communicated with customers and sales representatives
• Gathered information about customer complaints
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.

• Helped customers get started with the Mac/found answers about Apple devices
• Brought resolution and insight to each customer, elevating his/her relationship with Apple
• Provided technical support for existing software systems.
• Assisted customers with technical support issues when needed.

• Handled 40-50 inbound calls daily from members in a fast-paced inbound call center environment
• Recorded details of inquiries, comments or complaints, transactions or interactions
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Answered incoming calls promptly and professionally within company standards.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.

• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Provided companionship and monitored health condition of clients.
• Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Administered medications as instructed by physician or nurse practitioner.