Summary

Overview

Work History

Education

Skills

Timeline

Nauzaire Edouazin

Cambridge,MA

Summary

Meticulous Managed Care, excellent at juggling multiple tasks and working under pressure. Great customer Service experience includes volunteering with non-speaking.

Overview

26

26

years of professional experience

Work History

Managed Care Services Representative

01.2012 - Current

Responsible for providing fast, accurate customer support in a busy managed care department Handle calls from patients and PCPs seeking information about referrals and procedures Obtain insurance approvals through PCPs for patient procedures; follow up on unresolved issues and denied claims Serve as liaison between doctors and patients to communicate status of referrals and authorizations Review month-end reports for accuracy and completeness.

Administrative Assistant

Rehabilitative Medicine

01.2009 - 01.2012

Answered phones and directed calls appropriately; processed and distributed incoming and outgoing mail Contacted referring physicians as needed to obtain medications or other information for patients Entered patient discharge letters in Logician database system as necessary Pro-actively contacted patients to schedule referrals for medical consultations Verified insurance information Processed and distributed all incoming and outgoing mail.

Office Assistant

YMCA Training, Inc/ City of Cambridge

Cambridge, MA

01.2008 - .1 -1

Welcomed guests and vendors to a department; answered multi-line phone system.
Conducted electronic correspondence with office of City Manager regarding agenda.
Maintained correspondence with City residents regarding neighborhood concerns.
Processed motor vehicle abatements in Munis computer system.

Unit Coordinator

01.2003 - 01.2009

Provided clerical and support services to patients, families, and visitors.
Worked collaboratively with the clinical team.
Directed incoming calls and communicated with medical personnel regarding patient information.
Entered, verified, and updated patient demographic and medical information in SDK database.

Boston Medical Center

Boston, MA

01.2002 - Current

Patient Access Representative

01.2002 - 01.2003

Scheduled patient appointments, registered patients, and recorded insurance information.
Assisted physicians in relaying information to patients and coordinated visiting hours.
Pre-registered patients coming in for surgery.

Rehabilitation Counselor

Vinfen Corp

Cambridge, MA

01.2001 - 01.2002

Assisted residents with activities of daily living, and documented all findings.
Provided general psychological support to residents; oversaw and monitored their medications.

Residential Counselor

Community Resources for Justice

Boston, MA

01.1999 - 01.2000

Planned recreational activities on a regular basis.
Monitored social interaction among clients.

Education

B.A - Human Services

Lesley University

2014

Human Services Certificate, Administrative Assistant, YMCA Training, Inc. (including ICD-9 coding

Skills

Microsoft Word, Excel, PowerPoint, Access, Outlook, and medical software

Self-motivated
Strong verbal communication
Team leadership

Timeline

Managed Care Services Representative -

01.2012 - Current

Administrative Assistant - Rehabilitative Medicine

01.2009 - 01.2012

Office Assistant - YMCA Training, Inc/ City of Cambridge

01.2008 - .1 -1

Unit Coordinator -

01.2003 - 01.2009

- Boston Medical Center

01.2002 - Current

Patient Access Representative -

01.2002 - 01.2003

Rehabilitation Counselor - Vinfen Corp

01.2001 - 01.2002

Residential Counselor - Community Resources for Justice

01.1999 - 01.2000

Lesley University - B.A, Human Services