NAVAAH LISSETT REAL
Bayonne,USA
Summary
Results-driven professional with a diverse background in healthcare marketing, resident retention, and high-end client relations. With hands-on experience as a Healthcare Marketer/Retention Specialist at The Veranda Assisted Living, I excel at developing targeted marketing campaigns, building strong relationships with residents and families, and improving retention through personalized outreach and engagement. I bring a compassionate, customer-centric approach to every interaction, ensuring both resident satisfaction and business growth. In addition, my experience as a Client Advisor at Gucci has honed my ability to deliver exceptional service, manage high-profile client accounts, and exceed sales targets. I possess a strong understanding of luxury brand standards, customer loyalty strategies, and effective communication, which I seamlessly integrate into my approach to healthcare marketing and resident retention. Passionate about providing outstanding care, fostering meaningful relationships, and delivering results, I am adept at balancing strategic marketing initiatives with personalized service to drive success in both the healthcare and luxury retail sectors.
Overview
8
8
years of professional experience
Work History
Healthcare Marketer/ Retention Specialist
The Veranda Assisted Living
New York, NY
09.2024 - Current
- Develop and execute targeted marketing strategies to drive lead generation, increase brand visibility, and attract potential residents to the community, utilizing digital marketing, direct mail, and local outreach efforts
- Build and maintain strong relationships with referral sources, including physicians, hospitals, case managers, and community organizations, to ensure consistent lead flow and high-quality referrals
- Coordinate and conduct tours, open houses, and community events to engage prospective residents and families, providing in-depth information on the services and benefits of the facility
- Collaborate with the admissions and care teams to ensure smooth onboarding processes for new residents and maintain high levels of satisfaction throughout their stay
- Monitor industry trends and competitor activities, adjusting marketing strategies accordingly to ensure the community's competitive edge and alignment with current market demands
- Develop and implement retention strategies to enhance resident satisfaction and promote long-term stays, ensuring high levels of engagement and positive experiences for both residents and their families
- Build strong relationships with residents and families through regular communication, personalized outreach, and proactive problem-solving to address concerns and improve overall well-being
- Resolve resident and family concerns in a timely and empathetic manner, aiming to improve retention rates and maintain high satisfaction level.
Senior Client Advisor
Gucci Client Services
G9
10.2019 - 05.2024
- Conduct seminars, workshops and individual training sessions
- Data management and entry
- Create marketing materials on the company website using Canva
- Partner with Gucci Commerce, Retail, Transportation, Finance to resolve performance issues linked to payments, shipments, delays and promote the best client experience across omni channel touch points
- Assist team with client escalations and resolve order related issues
- Respond promptly to customer inquiries, with in-depth knowledge of products, services and processes
- Maintain records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure outstanding customer satisfaction
Dental Assistant / Receptionist
Little Family Dentistry
11.2018 - 07.2019
- Prepared patients and the work station for treatments and procedures
- Sterilized dental instruments
- Instructed patients in proper oral hygiene
- Processed X-rays and completed lab tasks under the direction of the dentist
- Managed records of dental treatments
- Verified patients insurance
- Knowledge in CDT codes
- Scheduled and canceled patient appointments
- Handled billing and payments, including calculating co-payments and processing insurance claims
- Managed office inventory and supplies
Political Campaign- Outreach Coordinator
Bayonne Mayor James Davis' Campaign
04.2017 - 05.2018
- Developed press releases, brochures, and other marketing materials
- Organized outreach events, including sales, marketing, and planning, to promote the services of the organization
- Collected and analyzed data on local demographics, reporting results to the relevant departments
- Screened, recruited, trained and supported new volunteers and evaluated their performance
Education
High School Diploma -
Bayonne High School
Bayonne01.2019
Skills
- Content creation
- Patient care
- Dental terminology
- Microsoft Office
- Event planning
- Data entry
- Digital Literacy
- Referral network development
- Microsoft Outlook
- Time management
- CDT
- Lead Generation
- Microsoft Powerpoint
- Brand Development
- Strategic Selling Skills
- Salesforce
- Coaching and Mentoring
- Administrative Support
- HIPAA
- Problem solving
- Communication skills
- Microsoft Word
- Oracle
- Ascend Dental Software
- Microsoft Excel
- Cybersource
- Appointment scheduling
- Eaglesoft
- Medical office experience
Assessments
- Office manager, Proficient, 09/01/23
- Social media, Proficient, 11/01/22
- Customer focus & orientation, Proficient, 08/01/23
- Spreadsheets with Microsoft Excel, Proficient, 09/01/23
- Sales skills, Proficient, 07/01/24
- Work style: Reliability, Proficient, 08/01/23
- Medical receptionist skills, Proficient, 07/01/24
- Customer service, Proficient, 07/01/22
- Attention to detail, Proficient, 08/01/23
- Marketing, Proficient, 08/01/22
Timeline
Healthcare Marketer/ Retention Specialist
The Veranda Assisted Living
09.2024 - Current
Senior Client Advisor
Gucci Client Services
10.2019 - 05.2024
Dental Assistant / Receptionist
Little Family Dentistry
11.2018 - 07.2019
Political Campaign- Outreach Coordinator
Bayonne Mayor James Davis' Campaign
04.2017 - 05.2018
High School Diploma -
Bayonne High School