Navaeh Gilyard
Fairfax ,VA
Summary
Proactive hospitality professional with over 6 years experience in high touch client relations and customer service environments. Proven ability to deliver exceptional guest experiences, drive revenue through strategic upselling, and build immediate report with discerning clientele. easily adaptable, goal oriented, and poised to contribute to a luxury service team.
Overview
2026
2026
years of professional experience
Work History
Hospitality Associate
Private Venues and Events
01.2023 - 02.2024
- Drove significant revenue growth by expertly guiding guests toward high-margin selections and VIP services, with typical guest spending exceeding $1,000 per visit.
- Secured high rates of repeat patronage, fostering strong client loyalty through personalized, professional service.
- Cultivated new business relationships weekly through proactive engagement and exceptional service delivery.
- Maintained the highest level of discretion and professionalism in a fast-paced environment, prioritizing guest privacy and comfort.
Retired Veteran Caregiver
Medicaid Personal Providers
12.2023 - 09.2024
- Entrusted with the highest level of discretion and privacy within high-profile private residences, maintaining total confidentiality for clients and families.
- Demonstrated extreme reliability and composure, managing sensitive health and logistical needs.
- Built deep emotional intelligence and rapport, successfully de-escalating high-stress situations through calm, professional communication.
- Uphold rigorous standards of hygiene and organization, ensuring the client's environment met professional health and safety benchmarks at all times.
Master Hairstylist
Self Employee Services
2019 - Current
- Expanded private client book within the first year, through proactive networking and a reputation for high-end, personalized service.
- Maintained client retention by delivering consistent, high-quality consultations and building deep professional rapport.
- Optimized business revenue by strategically upselling premium hair extension products and keeping up with up to date hair trends.
- Operated with total autonomy, managing complex scheduling and financial records while maintaining a pristine, luxury-standard workspace.
Assistance Hairstylist
Confessions Own
- Expanded private client book within the first year, through proactive networking and a reputation for high-end, personalized service.
- Maintained client retention by delivering consistent, high-quality consultations and building deep professional rapport.
- Optimized business revenue by strategically upselling premium hair extension products and keeping up with up to date hair trends.
- Operated with total autonomy, managing complex scheduling and financial records while maintaining a pristine, luxury-standard workspace.
Barista
Starbucks
- Maintained peak performance metrics during high-volume rush periods, ensuring order accuracy and speed-of-service without sacrificing quality.
- Recognized for exceptional upselling, consistently increasing daily transaction totals by suggesting premium beverage add-ons and food pairings.
- Contributed to a "top-tier" store rating by providing welcoming, high-energy service that converted one-time visitors into daily regulars.
- Streamlined workflow efficiency by proactively efficiently by proactively coordinating with team members to improve overall guest flow.
Education
Associate of Social Science -
Northern Virginia Community College
Annandale, VACosmology License - Cosmetology
Avi Career Training
Tysons Corner, VAHigh School Diploma -
Woodlawn Highschool
Baltimore, MDSkills
Menu memory
salesmanship
customer,self discretion
register systems
adaptability
conflict resolution
collaboration
patience
thoroughness
precision
Timeline
Retired Veteran Caregiver
Medicaid Personal Providers
12.2023 - 09.2024
Hospitality Associate
Private Venues and Events
01.2023 - 02.2024
Master Hairstylist
Self Employee Services
2019 - Current
Assistance Hairstylist
Confessions Own
Barista
Starbucks
Associate of Social Science -
Northern Virginia Community College
Cosmology License - Cosmetology
Avi Career Training
High School Diploma -
Woodlawn Highschool