Jeri Blumenstein
Mosinee,WI
Summary
Experienced hospitality professional with expertise in guest relations and staff training. Focused on delivering exceptional service and improving guest satisfaction ratings through strategic collaboration and attention to detail.
Dynamic hospitality associate with a proven record in guest relations and problem-solving. Committed to enhancing service quality and driving customer satisfaction through effective teamwork and training.
Detail-oriented hospitality associate recognized for strong problem-solving abilities and cross-cultural awareness. Proven track record in enhancing service quality, driving guest satisfaction, and effectively training teams for optimal performance.
Overview
18
18
years of professional experience
Work History
Hospitality Associate
Dream Hospitality (Country Inn and Suites)
Schofield, WI
04.2020 - Current
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Trained new staff on hospitality standards and operational procedures to enhance service quality.
- Collaborated with management to develop strategies that improved overall guest satisfaction ratings.
- Assisted in increasing hotel occupancy rates through effective upselling of room upgrades and additional services.
- Developed strong relationships with local businesses to promote hotel offerings, driving increased revenue from referrals and partnerships.
- Analyzed feedback data to identify areas for service enhancement and implemented corrective actions.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Identified and resolved customer complaints concerning food or lodging.
- Greeted approximately guests per day to provide information about hotel's facilities and services.
- Continuously updated knowledge of local attractions and points-of-interests so as to provide accurate information and recommendations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
Food Sevice Director
University Of Wisconsin Colleges
University Of Wisconsin Marathon County Wausau Wis
01.2008 - 04.2008
- Directed food service operations, ensuring compliance with health and safety regulations.
- Developed and implemented menus that met dietary needs and preferences of diverse student populations.
- Managed inventory control processes, optimizing supply chain efficiencies and reducing waste.
- Led a team of food service staff, providing training and mentorship to enhance performance.
- Collaborated with campus departments to coordinate catering services for events and programs.
- Analyzed student feedback to refine services, enhancing overall satisfaction within dining facilities.
- Implemented technology solutions to streamline ordering processes and improve operational efficiency.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Assisted in marketing efforts for special events or promotions to drive increased revenue for the food service department.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for clients.
Education
Associate of Science - Business Management
University of Wisconsin
Wausau, WI05-2010
Skills
- First aid training
- Guest relations
- Tour guiding
- Reservation management
- Cross-cultural awareness
- Menu design
- Professional appearance
- Teamwork
- Customer service
- Teamwork and collaboration
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer satisfaction
Timeline
Hospitality Associate
Dream Hospitality (Country Inn and Suites)
04.2020 - Current
Food Sevice Director
University Of Wisconsin Colleges
01.2008 - 04.2008
Associate of Science - Business Management
University of Wisconsin