Valarie Watkins - Hospitality Associate

Waitress/hostess

T.G.I. FRIDAY'S - Bar & Restaurant

04.2014 - 04.2015

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Checked guests' identification before serving alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Advised customers about special offerings and menu items to help drive sales.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.

Summary

Overview

Work History

Hospitality Associate

Associate

Customer Service

Associate

Associate

Security Officer

Security Officer

Waitress/hostess

Secretary

Waitress Supervisor

Counter Server

Counter Person

Associate

Waitress/hostess

Education

General Studies

General Studies

Skills

Certification

Timeline

Waitress/hostess

Hospitality Associate

Associate

Customer Service

Associate

Associate

Security Officer

Security Officer

Waitress/hostess

Secretary

Waitress Supervisor

Counter Server

Counter Person

Associate

General Studies

General Studies

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