Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Navah Mowery-Melgarejo

Las Vegas,Nevada

Summary

Professional hospitality and customer service worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, attention to detail, communication skills, and positive attitude.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Barista/ Barista Trainer

Starbucks
06.2018 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Created drinks made to standards, as well as customized beverages for customers
  • Maintained cleaning standards in compliance with local health regulations.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise as a certified coffee master and barista trainer.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Juicerista

Nekter Juice Bar Inc.
08.2021 - 10.2021
  • Educated customers on the benefits of various juice ingredients, promoting healthy lifestyle choices.
  • Prepared fresh juices and smoothies for enhanced customer experience and repeat business.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Warehouse Worker

Amazon
01.2021 - 07.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Data Entry Assistant (Summer Internship)

PL Consulting
05.2019 - 07.2019
  • Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Assistant/ Apprentice

Mowery Plumbing
01.2014 - 08.2018
  • Gained valuable experience through hands-on training under the guidance of a skilled journeyman plumber.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Organized and moved materials from truck to job site to support project requirements.
  • Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
  • Created and managed The business social media.

Secretary, Assistant (Volunteer)

Pikesville High School
09.2016 - 05.2017
  • Welcomed and assisted visitors to the school
  • Organized files for the office
  • Answered phones and delivered papers and notices to classrooms

Barista

Chestnut Ridge Farmers Market
12.2016 - 03.2017
  • I prepared food and served it to customers, I made drinks and smoothies following recipes and health standards
  • I maintained a clean work area, answered phones and took orders, and I cleaned the shop and closed when necessary

Chef, Server

Sterling Care Hospitality
06.2015 - 08.2015
  • Started as a volunteer, was hired later
  • Food Prep and Cooking to owner’s standards
  • Cleaning kitchen and dishes every service
  • Converse and maintain a happy demeanor with residents

Education

Bachelor of Science - Forensic Science, Police Concentration

University of Baltimore
Baltimore, MD
12.2022

First Year - Undergraduate Studies

University of Maryland
Baltimore, MD
05.2018

Skills

  • Attention to detail
  • Exceptional customer service
  • Coffee expertise
  • New hire training
  • Team collaboration
  • Multitasking and organization
  • Adaptable and flexible
  • POS systems

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Starbucks Global Academy CoffeeMaster

Timeline

Juicerista

Nekter Juice Bar Inc.
08.2021 - 10.2021

Warehouse Worker

Amazon
01.2021 - 07.2021

Data Entry Assistant (Summer Internship)

PL Consulting
05.2019 - 07.2019

Barista/ Barista Trainer

Starbucks
06.2018 - Current

Barista

Chestnut Ridge Farmers Market
12.2016 - 03.2017

Secretary, Assistant (Volunteer)

Pikesville High School
09.2016 - 05.2017

Chef, Server

Sterling Care Hospitality
06.2015 - 08.2015

Assistant/ Apprentice

Mowery Plumbing
01.2014 - 08.2018

First Year - Undergraduate Studies

University of Maryland

Bachelor of Science - Forensic Science, Police Concentration

University of Baltimore

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Navah Mowery-Melgarejo