Summary
Overview
Work History
Education
Skills
Service Now Expertise
Strategic Leadership
Affiliations
Innovative Solutions
Continuous Improvement
Profile Snapshot
Certification
Additional Information
Timeline
Generic
NAVEEN AMUDALAPELLI

NAVEEN AMUDALAPELLI

Shrewsbury,MA

Summary

A seasoned professional adept at wearing multiple hats, seamlessly integrating technical expertise with strategic project management acumen. With a comprehensive background in ServiceNow architecture and project leadership, I've consistently delivered impactful solutions across various domains. Responsibilities span Presales oversight, solution architecture, service delivery, GTM initiatives and driving continuous service enhancement initiatives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Project Manager

MOURI Tech
12.2023 - Current
  • Bringing wealth of expertise in ServiceNow solutions and AI innovation to drive organizational growth and client success
  • As pivotal member of MOURI Tech team, spearhead resales, customer demonstrations, and overall delivery management for ServiceNow accounts, overseeing robust $5 million portfolio
  • Additionally, forefront of developing groundbreaking AI solutions and frameworks, harnessing advanced technologies to revolutionize service management.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for organization''s benefit.

Senior Project Manager

Zensar Technologies
02.2016 - 11.2023
  • Accomplished professional with proven track record of success at Zensar Technologies, where played pivotal role in driving ServiceNow initiatives and AI innovation
  • From spearheading strategic projects to developing cutting-edge AI solutions, I consistently delivered impactful results, earning recognition for leadership and technical expertise.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for organization''s benefit.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Architect

Happiest Minds Technologies
10.2015 - 01.2016
  • Implemented comprehensive IT Service Management enhancements including Knowledge Management, CMDB discovery, and integration with Nagios Monitoring to bolster organizational efficiency and asset visibility
  • Orchestrated seamless integration of multiple monitoring tools such as New Relic, SolarWinds, and OpsGenie with ServiceNow, fostering automated workflows and bi-directional data exchange between internal and external ServiceNow instances
  • Spearheaded development and implementation of End-to-End ServiceNow Support model for Happiest Minds in MSP domain, optimizing service delivery and client satisfaction
  • Additionally, successfully onboarded new clients onto ServiceNow MSP platform, expanding client base and driving business growth through proactive client engagement and relationship management.
  • Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.

Service Manager

McGrahill (S&P Capital) Financial Services
11.2014 - 10.2015
  • In charge of overseeing system and implementing Service Management and Project Management initiatives
  • Led sessions with key stakeholders to gain approval for process implementation
  • Managed ServiceNow (SNOW) implementation modules, including access control, security, minor enhancements, and UAT/Regression testing
  • Conducted SNOW discovery, process classification, and application mapping
  • Developed and executed project plans for basic process ownership phases
  • Led process ownership for Incident/Problem Management, Service Catalog, Configuration, Change Management, and Service Level Management
  • Assessed client/user requirements, translated them into specifications, and designed customized solutions
  • Provided user training and developed process documentation, policies, and reference guides.
  • Resolved customer complaints in professional and timely manner.

Process Manager

Broadridge Financial Solutions
08.2007 - 10.2014
  • Led strategic initiatives to design and implement a comprehensive delivery model for enterprise IT services, including defining policies, service level agreements, and performance indicators
  • Orchestrated formulation of IT service management portfolio across regional services, ensuring alignment with business objectives and customer needs
  • Played a key role in coordinating service management efforts, implementing processes and procedures, and maintaining a customer-responsive service catalog
  • Involved in the rollout and integration of new process modules, as well as the design and implementation of new functionality
  • Managed process design for various service management modules and SLAs, translating IT specifications into actionable requirements and technical documentation
  • Facilitated seamless data integration between ServiceNow and other systems, conducting system testing and ensuring compliance with IT strategy
  • Provided ongoing support and maintenance for ServiceNow operational functions, monitoring application health, usage, and compliance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.

Team Member

ADP Private Limited
09.2004 - 07.2007
  • Streamlined data conversion processes by converting various file formats, including Excel, text, and mainframe files containing shareholder information
  • Developed JCL (Job Control Language) on mainframe to standardize file formats for processing and distributing shareholder information to stakeholders such as banks, brokers, and global institutional investors
  • Implemented automation initiatives that significantly reduced manual efforts for team, resulting in increased efficiency and productivity
  • Recognized with multiple Best Value Add Awards for contributions to process improvement and automation.

Education

MBA - Information Technology

MADURAI KAMRAJ UNIVERSITY
MADURAI, INDIA

Skills

  • Project Planning
  • Scope Management
  • Client Relationship Management
  • Project plan development
  • Client Relations
  • Meeting facilitation
  • Agile Methodology
  • Project Management
  • Team Collaboration

Service Now Expertise

Proficient in leveraging the full potential of the ServiceNow platform to architect robust solutions tailored to diverse business needs.

Strategic Leadership

Successfully managed multifaceted projects, ensuring alignment with organizational objectives while adhering to best practices, strict timelines and budgetary constraints.

Affiliations

  • Certified ITIL V3 Foundation & Operation Support Analyst
  • Certified ServiceNow Technical Architect
  • Certified ServiceNow Administrator
  • Certified Servicenow Application Developer
  • Certified Servicenow Implementation Specialist – ITSM
  • Certified Servicenow Implementation Specialist- Discovery
  • Certified ServiceNow Implementation Specialist – Service Mapping
  • Certified ServiceNow Implementation Specialist - Project Portfolio Management
  • Certified Servicenow Implementation Specialist – Human Resource Service Delivery
  • Certified Servicenow Implementation Specialist – Software Asset Management
  • Micro – Certified Performance Analytics, Virtual Agent, Agent Intelligence, Asset Model Management, HR Integrations
  • Certified Servicenow - Performance Analytics
  • ServiceNow Trained– Edge Encryption Implementation Specialist
  • ServiceNow Trained– Customer Service Management Fundamentals and Implementation Specialist
  • Togaf 9.2 Certified - 2021

Innovative Solutions

Pioneered the development of an AI Framework for Service Management, integrating cutting-edge technologies such as Generative Intelligence, Conversational Intelligence, Task Intelligence, and Predictive Intelligence.

Continuous Improvement

Committed to driving ongoing service enhancements, utilizing data-driven insights and industry best practices to optimize operational efficiency and elevate service quality.

Profile Snapshot

A seasoned professional adept at wearing multiple hats, seamlessly integrating technical expertise with strategic project management acumen. With a comprehensive background in ServiceNow architecture and project leadership, I've consistently delivered impactful solutions across various domains. My responsibilities span pre-sales oversight, solution architecture, Service delivery, GTM initiatives and driving continuous service enhancement initiatives.

Certification


Designing & Building AI Products and Services - MIT

Certified Technical Architect

Certified ServiceNow Administrator

Certified Servicenow Application Developer

Certified Servicenow Implementation Specialist – ITSM

Certified Servicenow Implementation Specialist- Discovery

Certified ServiceNow Implementation Specialist – Service Mapping

Certified ServiceNow Implementation Specialist - Project Portfolio Management

Certified ServiceNow Integrated Risk Management

Certified Servicenow Implementation Specialist – Human Resource Service Delivery

Certified ITIL V3 Foundation & Operation Support Analyst

Certified Servicenow Implementation Specialist – Software Asset Management

Togaf 9.2 Certified - 2021

Additional Information

2022 - CEO (Chief Executive Officer) Award

2021 – Business Unit Head Special Mention Award

2019 – Annual Excellence Award

Timeline

Senior Project Manager

MOURI Tech
12.2023 - Current

Senior Project Manager

Zensar Technologies
02.2016 - 11.2023

Architect

Happiest Minds Technologies
10.2015 - 01.2016

Service Manager

McGrahill (S&P Capital) Financial Services
11.2014 - 10.2015

Process Manager

Broadridge Financial Solutions
08.2007 - 10.2014

Team Member

ADP Private Limited
09.2004 - 07.2007

MBA - Information Technology

MADURAI KAMRAJ UNIVERSITY
NAVEEN AMUDALAPELLI