A seasoned professional adept at wearing multiple hats, seamlessly integrating technical expertise with strategic project management acumen. With a comprehensive background in ServiceNow architecture and project leadership, I've consistently delivered impactful solutions across various domains. Responsibilities span Presales oversight, solution architecture, service delivery, GTM initiatives and driving continuous service enhancement initiatives.
Designing & Building AI Products and Services - MIT
Certified Technical Architect
Certified ServiceNow Administrator
Certified Servicenow Application Developer
Certified Servicenow Implementation Specialist – ITSM
Certified Servicenow Implementation Specialist- Discovery
Certified ServiceNow Implementation Specialist – Service Mapping
Certified ServiceNow Implementation Specialist - Project Portfolio Management
Certified ServiceNow Integrated Risk Management
Certified Servicenow Implementation Specialist – Human Resource Service Delivery
Certified ITIL V3 Foundation & Operation Support Analyst
Certified Servicenow Implementation Specialist – Software Asset Management
Togaf 9.2 Certified - 2021
2022 - CEO (Chief Executive Officer) Award
2021 – Business Unit Head Special Mention Award
2019 – Annual Excellence Award