Naveen Gogumalla
Olathe,United States
Summary
Dynamic leader with a proven track record at WellSky, driving cultural transformation and surpassing revenue targets. Expertise in HIPAA compliance and project management, enhancing team engagement and delivering innovative technology solutions. Strategic vision and operational excellence consistently improve organizational effectiveness and client satisfaction.
Overview
27
27
years of professional experience
Work History
Founder
NthJEN LLC
OLATHE, UNITED STATES
01.2017 - Current
- Innovative Solutions Delivery: Delivered HIPAA-compliant healthcare technology solutions aimed at enhancing patient engagement and loyalty.
- Capital Raising and Development: Successfully raised $450,000 in capital, developed two technology solutions from inception to installation, and secured pilot clients to validate the offerings.
Director of Professional Services, Home Care
WellSky
Overland Park, KS
01.2021 - 01.2022
- Cultural Transformation: Led a transformation of the Professional Services Group's culture, dramatically increasing utilization rates from 32% to 98% within three months. This shift fostered greater engagement and productivity among team members.
- Revenue Growth: Surpassed revenue goals by $100,000 in 2021, demonstrating effective leadership and strategic planning. Set an ambitious target of $3.3 million for 2022, significantly enhancing the team's offerings and market competitiveness.
Director, Portfolio & Project Management Office at CA&L
NVG CONSULTING
Kansas City, MO
01.2016 - 01.2017
- Team Leadership: Led a diverse team of Requirements Analysts, Technical Project Leaders, and Project/Quality Managers to design innovative solutions that enhance affordability, adaptability, and user experience for educators and students.
- Operational Transformation: Shifted company operations from a passive to an aggressive approach, streamlining processes to meet urgent deadlines and maintain high-quality standards.
- Global Product Adoption: Drove the global adoption of products, achieving implementation in nearly a quarter of U.S. states and 24 countries worldwide.
Director of Program Operations at Billaway
NVG CONSULTING
Kansas City, MO
01.2015 - 01.2016
- Operational Leadership: Spearheaded all aspects of operations, program development, and customer service, significantly enhancing operational maturity through the introduction of new processes and tools.
- Coaching and Supervision: Supervised and coached PMO managers in client relations, customer service, and IT development, ensuring alignment with overall business goals.
- Strategic Planning: Designed and implemented comprehensive project plans and product roadmaps, providing regular progress updates and business requirement reports directly to the CEO.
Vice President of Program Operations
ECCO Select
01.2015 - 12.2015
- Framework Development: Developed and managed an integrated, strategy-aligned framework to enhance operational efficiency and effectiveness across the organization.
- Strategic Execution: Executed and maintained strategic plans, fostering long-term collaborative relationships with key stakeholders and customers.
- Process Evaluation: Evaluated and standardized operational processes, implementing strategies for continuous improvement to drive ongoing organizational success.
Executive Director
Healthcare Solutions Transformed llc
01.2014 - 01.2015
- Technology Solutions Development: Orchestrated the development of innovative technology solutions for healthcare providers, emphasizing efficient management and revenue generation.
- Rapid Solution Launch: Successfully launched three major practice-enhancing solutions within three months, leading to significant improvements in client operations.
- Strategic Partnerships: Established and leveraged partnerships with five organizations to expand service offerings and enhance market presence.
Senior Operations | IT Program Manager
EPAY USA
Leawood, KS
01.2012 - 01.2014
- Program Management: Led programs for the second largest ePay partner/vendor within a $650M relationship, driving strategic initiatives and operational excellence.
- Business Leadership: Provided strategic direction and oversight for complex project deployments, including planning, tracking, risk management, and goal prioritization.
- PMO Establishment: Founded and developed the Project Management Office (PMO), managing a team of 8 project and program managers to enhance project efficiency and effectiveness.
- Financial Collaboration: Partnered with the Finance Department to ensure the timely collection of $3M in premiums, contributing to overall financial health.
- Call Center Transformation: Directed the Call Center in El Salvador, successfully transforming a team of 180 customer service representatives and reducing call abandonment rates from 25% to 0.5% within six months.
Practice Executive | Consulting | Engineering | BPO
CERNER CORPORATION
North Kansas City, MO
01.1999 - 01.2010
- Sales Leadership: Led the sales team in crafting tailored client proposals, aligning pricing and terms with Cerner standards. Supported final negotiations and contract discussions in all groups.
- Process Improvement: Streamlined operational processes and established a robust architectural and software development framework, significantly enhancing efficiency in Engineering and BPO sectors.
- Project Management Excellence: Implemented ISO-compliant project management methodologies, improving project delivery and client engagement throughout the product development lifecycle in Consulting and BPO.
- Team Growth: Successfully scaled the team from 10 to 70 members in just six months, driving transformation within a Healthcare IT environment in the Managed Services/BPO sector.
- Operational Oversight: Managed daily operations while collaborating with corporate executives to ensure alignment with strategic objectives across all groups.
- Development Leadership: Directed a development team of 120 professionals-including developers, QA, technical writers, and support staff-focused on EMR solution development within Engineering.
- Financial Management: Oversaw Profit and Loss and budget control, ensuring financial accountability across all business functions.
- Client Relations: Established a streamlined process for resolving client issues, ensuring compliance with Service Level Agreements in the BPO sector.
Education
Master of Business Administration (MBA) -
University of Central Missouri
Warrensburg, MOBachelor of Science - Computer Information Systems
University of Central Missouri
Warrensburg, MOBachelor of Science - Marketing
University of Central Missouri
Warrensburg, MOSkills
- COBOL
- Java and C
- C programming
- SQL and database management
- DB2 and SQL Server
- Oracle database
- Storage area networks
- TCP/IP networking
- Wireless standards 80211a/b/g/n
- HIPAA compliance
- ISO standards
Awards
- Top 10 Healthcare Communications Solutions Provider, Healthcare Tech Outlook Magazine, 2019
- Entrepreneur of the Year, Healthcare Tech Outlook Magazine, 2019
- Global Excellence Award, 2020
- Most Innovative Healthcare Technology Solutions Firm, Acquisition International, 2020
- Kansas Insurance Producers License, 21459761, Accident & Health or Sickness and Life
Core Competencies
- Project Management & Process Improvement, Operational Streamlining, Team Management
- Business Development, Account Acquisition and Market Expansion
- Healthcare Technology Expertise, HIPAA-Compliant Solutions, Technical Expertise
- Leadership & Team Development, Leadership Development
Accomplishments
- Top 10 Healthcare Communications Solutions Provider | Healthcare Tech Outlook Magazine, 2019
- Entrepreneur of the Year | Healthcare Tech Outlook Magazine, 2019
- Global Excellence Award, 2020
- Most Innovative Healthcare Technology Solutions Firm | Acquisition International, 2020
- Kansas Insurance Producers License # 21459761: Accident & Health or Sickness and Life
- Published in USA Today on July 11th, 2025
Timeline
Director of Professional Services, Home Care
WellSky
01.2021 - 01.2022
Founder
NthJEN LLC
01.2017 - Current
Director, Portfolio & Project Management Office at CA&L
NVG CONSULTING
01.2016 - 01.2017
Director of Program Operations at Billaway
NVG CONSULTING
01.2015 - 01.2016
Vice President of Program Operations
ECCO Select
01.2015 - 12.2015
Executive Director
Healthcare Solutions Transformed llc
01.2014 - 01.2015
Senior Operations | IT Program Manager
EPAY USA
01.2012 - 01.2014
Practice Executive | Consulting | Engineering | BPO
CERNER CORPORATION
01.1999 - 01.2010
Master of Business Administration (MBA) -
University of Central Missouri
Bachelor of Science - Computer Information Systems
University of Central Missouri
Bachelor of Science - Marketing
University of Central Missouri