Naveen Ravi

• Leading Amadeus’ solution for Data distribution for client Hilton. Currently implementing tech refresh and migration of solution to new platform
• Own the roadmap, architecture, backlog and delivery

Achievements

• Led initiatives to reduce system errors resulting in reduction of client escalations Y-o-Y. 10+ in 2022, 2 in 2023, 1 in 2024.
• Team output increased by 20% Y-o-Y with better planning.
• Influenced efficient architecture decisions that result in $220k / year savings

• Led and managed BDA's E-Commerce Platform that hosts 50+ websites for BDA's clients from different industries - Fitness, Auto, Banking, Tech etc.
• Led migration of current E-commerce platform to Magento 2 on AWS. Responsible for key functionality - Billing and Credit Card, Fraud detection, Address Verification, freight ratings, tax calculation
• Own roadmap, feature delivery, client requests, performance and infrastructure
• Collaborate with Sales, Marketing, Finance, Technology, Shipping, Freight, Logistics and Client partners

Achievements

• Led Product Team in new business for 2021 with addition of 13 new websites on BDA E-commerce Platform
• Implemented process changes to streamline agile delivery
• Led initiatives for performance improvement on E-Commerce Platform resulting in nearly 100% availability and multi-fold reduction in page load times and server response times
• Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.

Period: June 2020 - February 2021

Role: Senior Product Manager

Client: Globant Internal for Globant Employee Website (GLOW) for Fixed Price Projects

• Own roadmap, vision, strategy, feature set, milestones, delivery, timelines and budgets.
• Collaborate with Strategy Partners - POs, Design, UX / CX teams.

Period: September 2017 - April 2020

Role: Senior Product Manager, Product Owner, Business Analyst

Client: Express Inc. for Express Mobile App (iOS and Android), Express Website

• Road-maps, Vision, Strategy, Feature set, Milestones, Timelines and Budgets.
• Collaborate with Design and Customer / User Experience (UX, CX) teams.
• Conduct Analysis & Research: Competitors, Market Trends, User Testing, Data Analytics (Adobe Omniture).

Achievements:

• App Revenue Growth: 45% from 2017 to 2018, 42% from 2018 to 2019
• App Sales Footprint on E-commerce: 9% in 2017, 11% in 2018, 16% in 2019
• App Store Ratings Increase: 3 to 4.6 in App Store, 2.6 to 4.5 in Play Store
• Led teams of BAs and Product Owners establishing successful process & practice.

JP Morgan Chase Bank - Chase Account Origination: Consumer, Business, Private Banking, Wealth Management

• Build requirements, technical specs, documentation and own delivery
• Led team of 6 BAs.

Accomplishments:

• Creation of multi-level detailed Process Flows on Microsoft Visio with embedded macros.
• Creation of common FSDs for all digital applications using Confluence (Evergreen).

JP Morgan Chase Bank - JPMC Risk and Financial Technology: Database and Reports

• Led global team - US, UK, India
• Own QA Strategy, Approach, Execution Plans

Accomplishments:

• Creation of standardized Test Approach: Increased efficiency, Reduced expenses by $0.25 million for FY 2014.
• Creation of standardized TEP: Reduced efforts by 21 days in 2014.

JP Morgan Chase Bank - Chase Home Lending: Database, Data Warehouse, ETL.

• Analyze BRDs & FSDs: Construct Tech. Specifications.
• Design, Develop and Code on ETL tool: Oracle Warehouse Builder (OWB).

Accomplishments:

Led initiative for certifications in US Mortgages for offshore teams.