NAVEEN VIGNESH THIRUVARASAN
San Francisco,CA
Summary
Six Sigma certified professional with 6 years of management (product,
project, staff) experience. Currently pursuing Masters in Information Systems Engineering and Management.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Team Manager
Amazon.Com
Chennai, India
05.2012 - 12.2017
- Demand Spike Monitoring (DSM) – Increased revenue by 27% managing a team of 12 associates to monitor, analyze and review spike/drop of customer orders with competitor websites like Walmart and Target
- Founded Annual Vendor Negotiations (AVN) program to collect and analyze vendor sales data to negotiate one-time yearly commission increase without frustrating vendors with multiple yearly asks
- Increased revenue by 32% managing a team of 10 associates to successfully negotiate quarterly allowances (Marketing, Damage, Freight) with vendors by analyzing past vendor data
- Projected 13k vendor raised cases in Tableau after performing detailed analysis to identify their causes.
- Prime Day Project – Achieved 100% production rate with 98% quality rate, managing a team of 35 associates working on spike/drop alerts
Team Lead
Amazon.com
Chennai, India
05.2012 - 04.2015
- Reduced customer raised issues by 18% by creating metrics from the Enterprise Data Warehouse using MySQL for analysis
- Founded a new program SCAN THE ANGER – a mechanism which uses ETL queries to identify correspondences sent by vendors and flag them as important based on keywords denoting anger
- Resolved angry cases from vendors with a success percentage of 88.31% (680 out of 770 cases identified in Q2 & Q3 of 2015 were resolved)
- Wrote Visual Basic macros for shared mailboxes to identify frustrated vendor responses for SCAN THE ANGER for Mail Box program
- Onboarded new vendors from 12 categories including Home, Sports, Video Games, etc. and increased the revenue for each category by 15-18%
Education
B.Tech - Information Technology
Anna University
Chennai, India 06.2006 - 05.2010
Masters - Information Systems Engineering & Management
Harrisburg University of
Science & Technology
05.2020 - Current
Skills
Strategic Planning
Product Management
Business Development
Database Manipulation – MySQL, Oracle, Hive, Presto
Data Analysis
Microsoft Office
Product Roadmap Development
Agile Methodology
Staff Management
Accomplishments
Best Team Performer (Retail Business Services) - December 2013
SPOT Award (Retail Business Services) for outstanding team performer - Q1 & Q2 2014
Best Team (Retail Business Services) - July 2014
Best Team (Retail Business Services) - December 2014
Extra Mile (Retail Business Services) for helping BI (Business Intelligence) team - June 2015
Extra Mile (Retail Business Services) for helping QA (Audit) team - Oct 2015
Extra Mile (Vendor Success Program) for helping DR (Defect Reduction) team - April 2017
First Among Equals (Vendor Success Program) for working as an acting Vendor Manager - August 2017
Projects & Research Experience
Product Roadmap for Geolocation App
Scoped out features, created basic wireframes, and built the product roadmap for a geolocation app that allow users to track their family members. Created user stories, planning, discussions, and sprints in the Scrummage App with a team of 6 and completed the project successfully within the deadline
Value Stream Mapping for Walmart Liquidations
Performed value stream mapping in Walmart Customer Return Liquidation Process to calculate the “non-value” time and took necessary steps to cut it down. This increased the efficiency of team from 48.8% to 67.4%
Project Management for Airbnb
Created a schedule using the Critical Path Method (CPM) for the project team working for Airbnb, for implementation of filters on types of places to book. Also, calculated the critical and non-critical activities using a Gantt chart to help the team prioritize only on critical activities.
Lean Principles for Applying Toyota Waste Management Techniques to IT
Wrote term paper on how Lean principles are applied during the manufacture of units in Toyota to eliminate waste and inefficiency in their process, and how this process can be used in the IT industry to eliminate waste, amplify learning, and empower the team to deliver successful projects.
Timeline
Masters - Information Systems Engineering & Management
Harrisburg University of
Science & Technology
05.2020 - Current
Team Manager
Amazon.Com
05.2012 - 12.2017
Team Lead
Amazon.com
05.2012 - 04.2015
B.Tech - Information Technology
Anna University
06.2006 - 05.2010