Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Fry

Enola,Pennsylvania

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering Nine years of extensive leadership experience in the health insurance industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

22
22
years of professional experience

Work History

Team Manager

Highmark Health Solutions Inc.
10.2015 - Current
  • Lead IBC dedicated project team
  • Data Entry
  • Handle all hiring/firing processes for my team
  • Perform Annual Reviews for direct reports
  • Yearly goal setting for direct reports
  • Assign and monitor team workloads
  • Coordinate staffing needs
  • Responsible for on-going training needs for direct reports
  • Oversee client/customer escalations
  • Complete on-boarding of new hires
  • Works directly with client teams on ticket requests
  • Holds daily huddles to inform team of progress and weekly targets
  • Coach and mentor direct reports
  • Work directly with manager and director on process improvements
  • Oversee and coordinate internal as well as external audits
  • Values Matter committee member
  • Customer Release meeting organizer
  • Six Sigma Yellow Belt.

Business Technical Analyst

Highmark Inc
06.2008 - 10.2015
  • Coordinate all Claims Estimates
  • Data Entry
  • Internal and External Audit support
  • Host and Home plan profile
  • Release Management
  • Scheduling CR's and work items
  • SharePoint Owner (Claims Project, Claims Release, Claims Platform and Team Sites)
  • CQRMC mail group
  • Late adds and Pulls for Corporate Release
  • Business Continuity lead for Claims Platform 1 & 2
  • Disaster Recovery Business Project Lead
  • SRWT- Data Custodian for Manager and Director
  • Harvest and Endeavor Package Approval
  • MAR security for ClearQuest
  • HighRup Guiding Coalition
  • Daily Balancing of ITS claims and AUDITS
  • Customer Support
  • Daily Claims BAU workarounds
  • Facilitate and lead all the Corp Release Functional Business walkthrough’s
  • Daily research of claim issues from other business customers
  • BMP manipulations of claims
  • CR and some Project Work
  • Global Cert testing for 10.2
  • Coordinated Global Cert testing for 10.4
  • Regression Testing
  • Monitor mail group for customer inquires
  • Research and Respond to all inquires in a timely manner to customer.

Support Specialist

United Concordia Companies, Inc.
05.2006 - 06.2008
  • Work with 6 Sigma to identify Process Improvements
  • Image Dental Claims into Computer System
  • Daily Quality Control
  • Daily Batch Maintenance Error Investigation
  • Customer Service
  • Sort and Open Incoming Mail
  • Data Entry
  • Claims History Inquiry
  • Priority batch Log
  • Daily System Inquiry
  • Rejection Code Inquiry
  • Prepping Priorities.

Receptionist/Administrative Assistant

Deloite
11.2005 - 06.2006
  • Office Support
  • Schedule and create presentations for meetings.

Support Specialist

United Concordia Companies, Inc.
07.2002 - 01.2005
  • Image Dental Claims into Computer System
  • Daily Quality Control
  • Daily Batch Maintenance Error Investigation
  • Customer Service
  • Sort and Open Incoming Mail
  • Data Entry.

Education

East Pennsboro Area High School
06.2001

Skills

  • Customer Focus
  • Motivational Abilities
  • Employee Scheduling
  • Influencing skills
  • Staff Development
  • Performance Coaching
  • Meeting facilitation
  • Workforce Planning
  • Performance Appraisal
  • Operational Excellence
  • Succession Planning
  • Game strategy
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Training and Development
  • Employee Coaching and Mentoring
  • Staff Training
  • Team Development
  • Strategic Planning
  • Documentation And Reporting
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Decision-Making
  • Computer Skills
  • Customer Relationship Management
  • MS Office
  • Performance reviewing
  • Goal Setting
  • Good Judgment
  • Hiring and Training
  • Interpersonal Relations
  • Employee Development
  • Staff Management
  • Business Analysis and Reporting
  • Performance Evaluations
  • Process Improvement
  • Performance Tracking and Evaluation
  • Idea Development and Brainstorming
  • Project Planning
  • Schedule oversight
  • Onboarding and Orientation
  • Business Planning
  • Business Development
  • Emergency Response

References

Available upon Request

Timeline

Team Manager

Highmark Health Solutions Inc.
10.2015 - Current

Business Technical Analyst

Highmark Inc
06.2008 - 10.2015

Support Specialist

United Concordia Companies, Inc.
05.2006 - 06.2008

Receptionist/Administrative Assistant

Deloite
11.2005 - 06.2006

Support Specialist

United Concordia Companies, Inc.
07.2002 - 01.2005

East Pennsboro Area High School

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