Hugo Puga
San Miguel,United States
Summary
Operations and facilities leader with 10+ years of experience managing frontline teams, onboarding employees, enforcing safety standards, and overseeing daily operations in fast-paced environments. Proven ability to coach, mentor, and performance-manage staff, conduct inspections and audits, and maintain accurate operational documentation. Experienced in safety compliance, scheduling, and cross-functional coordination. Bilingual English/Spanish.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Depot Labor
Cal Poly San Luis Obispo
San Miguel, California
09.2025 - Current
- Support large-scale operational logistics including material transport, fleet coordination, and campus-wide setups for Move-In/Move-Out and special events.
- Follow and reinforce safety protocols, hazard prevention practices, and operational standards across daily tasks.
- Transport and deliver materials, furniture, and equipment across campus; assist with event setups and teardowns including large-scale Move-In/Move-Out operations.
- Maintain communication with supervisors to address operational issues and improve workflow efficiency.
Lead Custodian
Cal Poly San Luis Obispo
San Luis Obispo, CA
07.2024 - 09.2025
- Led and supervised a team of 25–30 custodians on weekends and summers to maintain cleanliness and safety across all University Housing facilities, ensuring consistent quality standards campus-wide.
- Conducted operational briefings, performance coaching, and real-time problem solving for frontline staff, improving service consistency and accountability.
- Responded to and documented safety, vandalism, and incident reports — including coordination with Cal Poly Police and student representatives — ensuring appropriate follow-up and resolution.
- Performed daily inspections and quality audits, identified operational gaps, and implemented corrective actions that reduced repeated issues.
- Facilitated cross-department communication with Housing, Facilities, and Campus Safety to resolve urgent facility needs and safety concerns.
Facilities Maintenance Specialist
Firestone Walker Brewing
Paso Robles, CA
02.2025 - 06.2025
- Executed routine outdoor upkeep including window washing and power washing to maintain facility standards.
- Organized and maintained recycling and waste areas in compliance with facility guidelines.
- Collaborated effectively with team members to ensure timely completion of tasks and campus-wide cleanliness.
Maintenance Engineer
Oxford Suites Hotel
Paso Robles, CA
09.2023 - 02.2025
- Maintained records of scheduled maintenance activities.
- Repaired malfunctioning components using hand tools, power tools, and other specialized equipment.
- Identified and addressed landscaping issues such as pests, weeds, and irrigation problems.
- Operated and maintained irrigation systems, repaired broken lines, and monitored water usage.
- Applied pesticides and herbicides in accordance with safety regulations.
Night Manager
City Wide Facility Solutions
San Luis Obispo, CA
06.2024 - 10.2024
- Managed nightly operations across multiple customer sites, ensuring frontline contractors met performance and safety expectations.
- Conducted inspections, addressed customer complaints, and documented service issues requiring follow-up.
- Communicated daily operational summaries to management, escalating safety or performance concerns as needed.
- Built strong working relationships with contractors through consistent communication and coaching.
Tasting Room Manager
Union Sacre
Paso Roble, CA
10.2022 - 08.2024
- Developed and implemented tasting room sales strategies to increase revenue.
- Managed daily operations, supervised staff, conducted training, and handled scheduling and inventory.
- Led teams through performance expectations, customer service standards, and safety practices.
- Developed training programs that improved employee engagement and operational consistency.
Tasting Room Manager/Cellar Hand
Field Recordings
Paso Robles, CA
04.2017 - 05.2022
- Passionately oversaw all facets of the wine tasting room, orchestrating daily operations, mentoring staff for excellence, and crafting memorable customer interactions.
- Pioneered comprehensive training programs, yielding heightened product expertise among staff and heightened engagement with customers.
- Proficiently harnessed POS systems for seamless sales transactions, inventory monitoring, and generation of data driven reports guiding strategic decisions
Warehouse Operations Lead
Crop Production Services
Paso Robles, CA
02.2015 - 03.2017
- Implemented efficient supply management and inventory control for custodial equipment and materials.
- Conducted training in custodial best practices, safety compliance (OSHA), and quality assurance.
- Demonstrated excellent teamwork, communication, and customer service when working with staff and external vendors.
Custodial Lead
Mervyn's Department Store
Northridge, California
10.2001 - 09.2004
- Supervise and support custodial staff to maintain a clean, safe, and organized retail environment, ensuring sales floors, fitting rooms, restrooms, and stock areas meet company appearance standards.
- Coordinate cleaning schedules around store operations to minimize disruptions during high-traffic shopping hours and promotional events.
- Communicate effectively with store management and maintenance teams to report facility issues, track supplies, and ensure timely resolution of custodial concerns.
Education
Associate of Arts - Business Administration
Cabrillo College
Aptos, CA06-2009
Skills
- Proven ability to mentor, train, and motivate diverse teams to achieve high performance and professionalism
- Skilled at building strong relationships with staff, students, management, and external partners through clear, respectful, and solution-oriented communication
- Trained and guided teams in cleaning standards, safety protocols, and performance excellence
- Conducted facility inspections, documented findings, and implemented corrective actions for continuous improvement
- Maintained accurate records of supplies, equipment, and resource allocation
- Demonstrates flexibility in fast-paced environments, responding quickly to changing priorities or unexpected challenges
Certification
- Diversity Equity Inclusion
- Fork Lift Operator
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Depot Labor
Cal Poly San Luis Obispo
09.2025 - Current
Facilities Maintenance Specialist
Firestone Walker Brewing
02.2025 - 06.2025
Lead Custodian
Cal Poly San Luis Obispo
07.2024 - 09.2025
Night Manager
City Wide Facility Solutions
06.2024 - 10.2024
Maintenance Engineer
Oxford Suites Hotel
09.2023 - 02.2025
Tasting Room Manager
Union Sacre
10.2022 - 08.2024
Tasting Room Manager/Cellar Hand
Field Recordings
04.2017 - 05.2022
Warehouse Operations Lead
Crop Production Services
02.2015 - 03.2017
Custodial Lead
Mervyn's Department Store
10.2001 - 09.2004
Associate of Arts - Business Administration
Cabrillo College