Naverius Neal
Arlington
Summary
Motivated IT professional pursuing a CompTIA Security+ certification, with hands-on training in PC and network support. Skilled in troubleshooting, hardware/software installation, and technical support. Strong background in customer service and leadership, with proven ability to resolve issues and deliver solutions. Seeking an entry-level IT support or help desk role to apply technical knowledge and grow in the technology field.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
Arlington, TX
10.2024 - Current
- Provide leadership and guidance to team members during shifts, including training and coaching on systems and procedures.
- Troubleshoot and resolve register and store equipment issues to ensure smooth operations.
- Manage cash handling, prepare bank deposits, and document operational controls (SOCs).
- Serve as the first point of contact for escalated customer and employee issues.
Customer Associate
Walgreens
Arlington, TX
04.2023 - 10.2024
- Assisted customers with inquiries across multiple departments, ensuring a positive experience.
- Operated cash registers and photo development systems, resolving technical issues as needed.
- Constructed and maintained product displays, completing resets and revisions on schedule.
Shift Lead
Five Below
Arlington, TX
10.2021 - 03.2023
- Supervised team operations, scheduled shifts, and assigned responsibilities.
- Trained and coached employees on company systems and tools.
- Oversaw cash handling procedures and equipment inspections, reporting issues promptly.
- Addressed customer complaints and operational issues, ensuring quick resolutions.
Overnight Stocker
WinCo Foods
Arlington, TX
12.2020 - 03.2021
- Managed stock replenishment to ensure optimal inventory levels and product availability.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Utilized inventory management systems for efficient tracking of stock levels and locations.
- Trained new staff on stocking procedures and safety protocols to uphold operational excellence.
Shift Leader
Arbys Resturant
Arlington, TX
07.2020 - 12.2020
- Supervised team members during peak hours to ensure efficient operations and customer satisfaction.
- Trained new employees on restaurant policies and food safety standards to maintain compliance and quality.
- Monitored inventory levels and placed orders to prevent shortages and optimize stock management.
- Developed scheduling strategies to maximize staff efficiency while meeting labor cost targets.
- Completed cash and credit card transactions accurately using POS software.
Education
Certificate of Completion - Information Technology
South Texas Vocational Technical Institute
Arlington, TX08-2023
High School Diploma - undefined
James Bowie High School
Arlington, TX06-2020
Skills
- Hardware & Systems: PC assembly, upgrades, maintenance, operating systems (Windows, basic Linux)
- Networking: Network setup, data networking concepts, network safety, troubleshooting connectivity issues
- Software & Tools: Microsoft Office Suite, cloud computing basics, data entry, ticketing system knowledge
- Support & Troubleshooting: Technical support, virus removal, desktop configuration, customer service/helpdesk
- Other Skills: Leadership, communication, team training, problem-solving
- Customer service focus
- Employee training
- Guest service
- Work delegation
- Operations monitoring
- Staff development
- Inventory management
- Knowledge sharing
- Shift leadership
Websites
Certification
CompTIA A+
Keywords for IT Job Applications
Help Desk | IT Support | Technical Support | Desktop Support | Troubleshooting | Networking | Hardware | Operating Systems | CompTIA A+
Timeline
Shift Lead
Walgreens
10.2024 - Current
Customer Associate
Walgreens
04.2023 - 10.2024
Shift Lead
Five Below
10.2021 - 03.2023
Overnight Stocker
WinCo Foods
12.2020 - 03.2021
Shift Leader
Arbys Resturant
07.2020 - 12.2020
High School Diploma - undefined
James Bowie High School
Certificate of Completion - Information Technology
South Texas Vocational Technical Institute