Summary
Overview
Work History
Education
Skills
Timeline
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Navi C. Jamison

Columbia,Sc

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Driver Services

South Carolina Department of Motor Vehicles
12.2023 - 11.2024
  • Overview accident reports.
  • Sending emails to officers jurisdiction.
  • Creating Out of state driver account in the state of SC.
  • Process electric and manual reports for driver records.

Customer Service Rep

Afni- Verzion
03.2022 - 08.2023
  • Assist customers with complaints and questions.
  • Take orders and process returns.
  • Assist with payments and payment arrangements.
  • Assist with self serve options online.

Duty Finalization Agent

DHL Global Forwarding
10.2018 - 03.2020
  • Ensure the accuracy of all monetary transactions on the settlement, such as credit outlines, how much the seller will receive, taxes, and other fees.
  • Finalizing customs transactions.
  • Ensure each statement meets compliance and required standards.

CSR

Modis- DXC Technologies
02.2017 - 10.2018
  • Received insurance policy terms to determine whether a particular loss was covered by the insurance policy.
  • Appropriately communicated with upset customers to resolve their inquiries.
  • Assist with claims process, with forms to change or update policies.

Front Desk Clerk

Travel centers of America
02.2015 - 12.2015
  • Greeted customers and responded to inquiries while assisting them in a courteous and helpful manner at all times.
  • Received and restocked merchandise shelves within kiosks as well as items located on displays outside kiosks.
  • Operated computerized cash registers, processing fuel, merchandise and lottery orders through the register in a timely fashion.

Call Center Agent

Teleperformance-WellCare
01.2014 - 03.2015
  • Received insurance policy terms to determine whether a particular loss was covered by the insurance policy.
  • Appropriately communicated with upset customers to resolve their inquiries.
  • Identified customers who were comparison-shopping and inquiring about contract terms; assisted them with the correct price plan.

Cashier

The Home Depot
12.2012 - 03.2014
  • Provided the customers with fast, friendly, accurate and safe service.
  • Processed checkout and /or return transactions while monitoring and maintaining the self checkout area.
  • Proactively gained product/project knowledge to provide customers with information while identify selling opportunities.

Education

Diploma -

W.J. Keenan High School
01.2011

Pharmacy Technician Certification - undefined

Midlands Technical College

Skills

  • Customer Service
  • Data Entry
  • Administrative Support
  • Team Building/Leadership
  • Customer Retention
  • Problem Solving
  • Sales
  • Problem-solving

Timeline

Driver Services

South Carolina Department of Motor Vehicles
12.2023 - 11.2024

Customer Service Rep

Afni- Verzion
03.2022 - 08.2023

Duty Finalization Agent

DHL Global Forwarding
10.2018 - 03.2020

CSR

Modis- DXC Technologies
02.2017 - 10.2018

Front Desk Clerk

Travel centers of America
02.2015 - 12.2015

Call Center Agent

Teleperformance-WellCare
01.2014 - 03.2015

Cashier

The Home Depot
12.2012 - 03.2014

Pharmacy Technician Certification - undefined

Midlands Technical College

Diploma -

W.J. Keenan High School

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Navi C. Jamison