Navi Springfield
Senior Product Manager
Summary
Strategic product and platform leader with 15+ years of experience driving digital transformation, platform modernization, and operational efficiency in financial services. Skilled at managing end-to-end digital platforms—from strategy and roadmap to execution and adoption—including origination, decisioning, servicing (CRM) and collections systems. Recognized for aligning cross-functional teams, ensuring compliance, and delivering user-centric solutions that balance customer experience with business goals. Known as a natural leader who fosters high-performing teams, drives clarity through complex initiatives, and delivers measurable outcomes.
Overview
5
5
Certifications
Work History
Senior Manager, Digital Product Strategy
PenFed Credit Union
- Steered platform strategy and roadmap execution for digital lending and collections systems (Salesforce CRM, FICO Decision Manager)
- Led loan process modernization to improve compliance, efficiency, and member experience.
- Partnered with legal, risk, and compliance teams to deliver first-of-their-kind capabilities, including Direct Pay, Autopay with origination discount, and a non-member lending portal.
- Oversaw cross-functional teams and stakeholder alignment to ensure adoption and regulatory compliance.
- Results: Reduced delinquency rates by 5%, accelerated onboarding by 20%, and boosted digital adoption by 30%.
Senior Product Manager
USAA
- Built and launched SAFe Agile Release Train, leading 120+ team members in scaling agile delivery across multiple business units.
- Directed end-to-end product lifecycle management in a highly regulated environment, balancing risk with innovation.
- Influenced executive decision-making and guided adoption of new digital solutions.
- Results: Improved member servicing efficiency by 25% and reduced compliance review cycle time by 15%.
Digital Transformation Lead
Wells Fargo
- Spearheaded mortgage digital transformation, launching automated loan application system that increased digital adoption by 30%.
- Defined product roadmaps, led cross-functional teams, and embedded agile practices into delivery.
- Enhanced customer experience and operational efficiency through scalable digital initiatives.
Lead Business Consultant -Digital Solutions
HCL Technologies
- Designed and implemented mobile/digital solutions for Fortune 500 clients.
- Applied agile practices to deliver user-centric solutions on time and within scope.
Education
Master of Computer Applications - MCA
Skills
Digital Product/ Platform Strategy & Roadmap Execution
Salesforce CRM & FICO Platforms
SAFe Agile Leadership
Regulatory Compliance & Risk Alignment
Digital Lending & Collections Transformation
Cross-Functional Stakeholder Alignment
OKRs & KPIs (Business Impact)
High-Performing Team Leadership
Certification
Product leader certificate (PLC – Product School)
Timeline
Senior Manager, Digital Product Strategy
PenFed Credit Union
Senior Product Manager
USAA
Digital Transformation Lead
Wells Fargo
Lead Business Consultant -Digital Solutions
HCL Technologies