NA'VIA HILLMON
Austell,GA
Summary
Customer-focused professional with extensive experience managing inquiries and resolutions through CRM systems. Skilled in maintaining documentation, facilitating cross-team communication, and executing structured processes to address issues promptly. Background in customer service and healthcare support underscores commitment to accuracy and effective communication.
Overview
17
17
years of professional experience
Work History
Owner & CEO
The NaVelyt Gift Shop
01.2025 - 09.2026
- Oversee day-to-day operations of an e-commerce business, including product development, customer service, marketing, and financial record keeping.
- Maintained organized records of orders, inventory, and customer communications across Shopify and Etsy platforms to facilitate accurate tracking and reporting.
- Developed and managed social media content and marketing initiatives across multiple platforms to enhance product visibility and customer engagement.
- Directed daily gift shop operations, ensuring consistent customer service and smooth sales flow.
- Curated merchandise assortment to align with seasonal demand and customer preferences.
Travel Braider & Owner
Nav's Braid Bar
06.2022 - 08.2026
- Oversaw day-to-day operations, including financial recordkeeping, appointment tracking, and client communications for mobile hair business.
- Organized client records and delivered personalized, professional communication to enhance client satisfaction.
- Executed braiding styles, twists, and protective installations with consistent precision and client satisfaction.
- Consulted with clients to assess hair type, style goals, and maintenance needs before service.
Physical Therapy Aide, PRN
PT Solutions
08.2023 - 08.2024
- Assisted physical therapists with patient care, exercise demonstrations, and treatment support, ensuring accurate documentation and adherence to clinic protocols for optimal patient outcomes.
- Supported Patient Service Coordinators with administrative tasks, recordkeeping, and scheduling, contributing to organized and compliant clinic operations.
- Sanitized equipment and restocked supplies to maintain safe and efficient daily clinic operations in a regulated healthcare environment.
Territory Manager
Motivus Marketing Group Inc.
12.2023 - 07.2024
- Managed customer inquiries from initial contact through resolution for AT&T, tracking status and follow-up in CRM systems (Salesforce, SaraPlus, MST) to ensure timely resolutions.
- Documented customer interactions and case details accurately to maintain consistent, audit-ready records supporting operational compliance.
- Escalated unresolved customer concerns to prevent delays.
Retail Sales Consultant
AT&T
01.2021 - 02.2023
- Resolved customer product and service issues from intake through resolution, utilizing OPUS and Salesforce CRM systems for effective case management.
- Provided technical support and troubleshooting, translating policy and product information into clear guidance for customers.
- Collaborated with sales teams to align efforts with company standards and procedures, achieving performance goals.
Assistant Teacher
Engineering for Kids Summer Camp
05.2019 - 08.2019
- Assisted lead teachers in developing lesson plans, hands-on projects, and student activities, following structured program guidelines.
- Facilitated hands-on STEM activities, reinforcing engineering concepts through guided experimentation
- Prepared lesson materials and activity stations, ensuring smooth daily camp operations
- Supported lead instructors with classroom management, maintaining safe and focused learning environment
Self-Checkout Attendant / Cashier
Kroger
05.2016 - 12.2018
- Delivered customer service, resolved transaction issues, and maintained store organization to ensure smooth daily operations.
Call Center Representative
eLEAD CRM
08.2016 - 05.2017
- Documented interactions with prospective automotive customers and scheduled dealership appointments via CRM and BDC chat platforms to enhance customer engagement.
- Cultivated relationships through needs-based conversations and facilitated dealership sales opportunities with timely follow-up.
- Managed inbound and outbound calls to qualify leads and schedule follow-up appointments.
- Documented customer interactions and call outcomes in CRM with strong accuracy.
- Resolved customer questions by explaining product features, processes, and next steps clearly.
Owner & Operator
Na'Via's Cupcakes & Crafts
08.2009 - 05.2015
- Oversaw business operations, financial recordkeeping, product creation and sales, and promotional events for small business.
- Directed daily bakery and craft shop operations, ensuring smooth production, merchandising, and customer service.
- Developed seasonal product offerings and display layouts to support sales and brand consistency.
- Managed inventory ordering, stock rotation, and supply organization for baking and craft materials.
Administrative Assistant Intern
Atlanta Business League – National Black College Hall of Fame Foundation, Inc.
05.2014 - 08.2014
- Maintained accurate filing, itineraries, and program documentation for HBCU events and organizational operations.
- Coordinated calendars, meetings, and correspondence for executive and program staff.
- Managed confidential records, filing systems, and document retrieval for office operations.
- Prepared agendas, minutes, and board packets for leadership meetings and committees.
Education
Associate of Science - Kinesiology & Health
Georgia State University – Perimeter College
AtlantaBachelor of Science - Health Sciences, Rehabilitation Studies
Georgia State University
Atlanta09-2026
Skills
- E-commerce Strategy
- CRM systems
- Documentation & Recordkeeping
- Case Management & Tracking
- Escalation Handling
- Quality Assurance
- Client/Agent Communication
- Customer/Agent Coaching & Support
- Problem Solving
- Process & Standards Adherence
- Team Collaboration
- Rapid systems learning
- Client relations
- Relationship building
- Medical Terminology
Additional Experience
Owner & Operator
Na'Via's Cupcakes & Crafts August 2009-May 2015
- Oversaw business operations, financial recordkeeping, product creation and sales, and promotional events for small business.
- Directed daily bakery and craft shop operations, ensuring smooth production, merchandising, and customer service.
- Developed seasonal product offerings and display layouts to support sales and brand consistency.
- Managed inventory ordering, stock rotation, and supply organization for baking and craft materials.
Administrative Assistant Intern
Atlanta Business League - National Black College Hall of Fame Foundation Inc. May 2014-August 2014
- Maintained accurate filing, itineraries, and program documentation for HBCU events and organizational operations.
- Coordinated calendars, meetings, and correspondence for executive and program staff.
- Managed confidential records, filing systems, and document retrieval for office operations.
- Prepared agendas, minutes, and board packets for leadership meetings and committees.
Timeline
Owner & CEO
The NaVelyt Gift Shop
01.2025 - 09.2026
Territory Manager
Motivus Marketing Group Inc.
12.2023 - 07.2024
Physical Therapy Aide, PRN
PT Solutions
08.2023 - 08.2024
Travel Braider & Owner
Nav's Braid Bar
06.2022 - 08.2026
Retail Sales Consultant
AT&T
01.2021 - 02.2023
Assistant Teacher
Engineering for Kids Summer Camp
05.2019 - 08.2019
Call Center Representative
eLEAD CRM
08.2016 - 05.2017
Self-Checkout Attendant / Cashier
Kroger
05.2016 - 12.2018
Administrative Assistant Intern
Atlanta Business League – National Black College Hall of Fame Foundation, Inc.
05.2014 - 08.2014
Owner & Operator
Na'Via's Cupcakes & Crafts
08.2009 - 05.2015
Bachelor of Science - Health Sciences, Rehabilitation Studies
Georgia State University
Associate of Science - Kinesiology & Health
Georgia State University – Perimeter College