Navile Lopez-Moreno
Rialto,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commercial Insurance Agent
Adriana's Insurance Services
Rancho Cucamonga, CA
06.2024 - Current
- Educated clients on various commercial insurance products, enhancing their understanding and decision-making process.
- Offered detailed information about products and binding coverage.
- Received inbound phone calls and electronic quote submissions.
- Demonstrated exceptional problem-solving skills while handling challenging negotiation situations with carriers or clients.
- Optimized renewal processes for enhanced customer experience by proactively reviewing policies prior to expiration dates.
- Reduced errors in policy documentation by meticulously reviewing contracts before submission to underwriting teams.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Negotiated contracts and terms of sale with potential customers.
- Sold Personal Auto and Homeowners Insurance to new and existing customers.
- Achieved Insurance premium of $41,000 in 12-month term policy and $22,000 in 6-month term policies. Surpassing the agents in the department.
Personal Lines Insurance Sales Agent
Adriana's Insurance Services
Rancho Cucamonga, CA
05.2024 - 06.2024
- Sell insurance policies to individual buyers.
- Provide in person/over the phone insurance quotes.
- Assist clients with policy questions, payments and changes they would like to make to their policy.
- Customer Service
Call Center Representative
Adriana's Insurance Services
Rancho Cucamonga, CA
02.2024 - 05.2024
- Managed high volume of inbound calls, providing exceptional customer service while connecting with prospective clients, educate them on personal auto insurance coverages while obtaining basic information for quote leads
- Follow up with leads and maintain consistency on lead resources.
Inventory Control Lead - Verizon Wireless
Kuehne + Nagel
Rialto, CA
03.2022 - 07.2023
- Oversaw inventory accuracy through regular audits and cycle counts to ensure compliance with company standards.
- Coordinated replenishment processes, optimizing stock levels and reducing excess inventory across multiple locations.
- Implemented process improvements that enhanced efficiency in warehouse operations and reduced discrepancies in inventory records.
- Trained and mentored staff on best practices for inventory management, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to enhance supply chain processes, ensuring timely delivery of products to clients.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Facilitated timely order fulfillment by ensuring proper allocation of stock to customer orders and coordinating with shipping teams.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Inbound Team Lead- Verizon Wireless
Kuehne + Nagel
Rialto, CA
03.2020 - 03.2022
- Direct daily warehouse activities within the assigned department. Ensure receiving accuracy and productivity.
- Communicate with Supervisor to establish production goals.
- Direct the activities of the warehouse personnel to achieve established objectives.
- Oversee the warehouse housekeeping program.
- Creating discrepancy tickets to report damages, shortage, overages, etc. with follow through until having resolution.
- Maintaining Productivity on an hourly basis to ensure department is properly staff according to daily volume.
- Overseeing the customer’s In-transit report and Match Exception report for transfers and new POs to ensure material is being received/transferred in a timely manner.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Inventory Control Team Lead - Allstar Products
Kuehne + Nagel
Rialto, CA
08.2019 - 01.2020
- Maintain and monitor inventory accuracy
- Perform daily audits and/or cycle counts
- Move inventory to different statuses either per customer request and/or from rework status for pending orders to release for shipping. Following with a report to the customer regarding all daily transactions with supporting data of the inventory moves and/or adjustments.
- Annual Physical inventory
Customer Service Representative (CSR)
Kuehne + Nagel
Rialto, CA
04.2010 - 08.2019
- Submit orders online through TMS systems or via email.
- Maintain an updated Open Order Report on a daily basis.
- Receive 150 plus orders weekly for multiple customers such as Bed bath & Beyond, Amazon, Target, Walgreens, Macy's, Rite Aid and many more as prepaid or collect customer.
- Assuring orders ship in a timely manner by following each customer’s Vendor Routing Compliance for transportation and delivery dates.
- Respond to more than 100 emails daily, with questions on orders and scheduling pickups with carriers, freight forwards, and brokers.
- Research, hold, change and create manual orders for customers Take ownership of customer issues and follow problems through to resolution.
- Trained new team members on company policies and customer service standards.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Material Handler
Kuehne + Nagel
Rialto, CA
02.2010 - 04.2010
- Process outbound order and applying shipping label according to compliance at a fast and safe paste.
- Assist warehouse supervisor by printing UCC-128 labels for all outbound orders and maintaining the orders and labels organized.
- Receive inbound product into inventory in a timely manner and accurately.
- Implemented safety protocols, maintaining compliance with regulations to enhance workplace safety standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
In-Stock team
Target Stores# T1958
Fontana, CA
03.2008 - 02.2010
- Scan for outs and research (replenishment).
- Provide great customer service by responding within 60 seconds to call buttons.
- Helping out cashiers with back up so check out can be fast.
- Work in the backroom either pulling batches from location or back stocking to a location.
- Back up receiving department when on break or lunch; accept vendors coming in and receiving inventory prior to giving access to the vendor to replenish the shelves.
Hard lines
Target Stores# T1958
Fontana, CA
09.2007 - 03.2008
- Maintaining department assigned for the shift organized and work on go backs.
- Provide great customer service by responding within 60 seconds to call buttons.
- Assist customers when needed.
- Helping out cashiers with back up so check out can be fast when needed.
Education
HIGH SCHOOL DIPLOMA -
EISENHOWER HIGH SCHOOL
Rialto, CA06.2007
Skills
- Data entry (9 years)
- Filing (9 years)
- Problem-solving
- Customer Service
- Continuous improvement
- Call Center Call Center
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Quotes and sales
- Team collaboration
- Team leadership
- Active listening
- Effective communication
ACTIVITIES
Safety Member (9 years) CARE Member Safety Member (9 years) CARE Member
Certification
- Personal Lines License- Sate of California - May 2024
- Commercial License- State of California - October 2025
- Property & Casualty License- Renewal- Sate of California - May 2026
Languages
Spanish
Native or Bilingual
Timeline
Commercial Insurance Agent
Adriana's Insurance Services
06.2024 - Current
Personal Lines Insurance Sales Agent
Adriana's Insurance Services
05.2024 - 06.2024
Call Center Representative
Adriana's Insurance Services
02.2024 - 05.2024
Inventory Control Lead - Verizon Wireless
Kuehne + Nagel
03.2022 - 07.2023
Inbound Team Lead- Verizon Wireless
Kuehne + Nagel
03.2020 - 03.2022
Inventory Control Team Lead - Allstar Products
Kuehne + Nagel
08.2019 - 01.2020
Customer Service Representative (CSR)
Kuehne + Nagel
04.2010 - 08.2019
Material Handler
Kuehne + Nagel
02.2010 - 04.2010
In-Stock team
Target Stores# T1958
03.2008 - 02.2010
Hard lines
Target Stores# T1958
09.2007 - 03.2008
HIGH SCHOOL DIPLOMA -
EISENHOWER HIGH SCHOOL