NAVJEET KAUR
Mason,OH
Summary
Business Process Specialist with proven expertise in data analysis, reporting, and process improvement, utilizing Six Sigma methodologies to enhance operational efficiency and data integrity. Highly skilled in managing databases, transforming complex datasets, and translating data into actionable insights for business stakeholders. Detail-oriented and analytical, with a strong track record of driving productivity and operational workflows through data-driven solutions.
Overview
20
20
years of professional experience
Work History
Business Process Specialist
Cintas Corporation
06.2024 - Current
- Support data-driven reporting and analytics by managing, maintaining, and validating enterprise datasets to ensure accuracy, consistency, and reliability.
- Analyze and interpret trends in complex datasets to enable informed operational and strategic business decisions.
- Deliver accurate, timely reports for stakeholders and leadership to drive visibility, performance tracking, and decision-making.
- Perform advanced data wrangling, including data cleaning, transformation, and anomaly resolution, to improve data quality.
- Leverage advanced Excel and Power Query to automate data validation, streamline reporting workflows, and reduce manual effort and errors.
- Conduct process analysis to identify inefficiencies and implement improvements that enhance productivity and reporting accuracy.
- Collaborate cross-functionally with management and business partners to prioritize analytics needs and align reporting with business objectives.
- Improve operational efficiency by optimizing reporting processes and increasing data accuracy through automation and standardized workflows.
Account Coordinator
Cintas Corporation
08.2023 - 06.2024
- Generated segment reports from SAP to support Account Managers.
- Performed data manipulation, P&L analysis, pivots, and advanced Excel formatting as per the requests.
- Provided consistent stakeholder support with a strong focus on accuracy and timeliness.
Data Analyst Intern
MINED XAI
Dayton, OH
12.2022 - 06.2023
- Designed a process automation tool with a step-by-step user guide, reducing data entry time for staff and assisted in developing data intake forms for multi-partner collaboration.
- Created, maintained, and quality-checked master datasets to ensure data integrity.
Finance Operations Analyst
HDFC Bank
09.2006 - 08.2016
- Managed end-to-end customer service operations ensuring compliance and service quality.
- Oversaw branch operations and compliance with focus on profitability and risk control.
- Conducted process audits, published reports, and shared insights with key stakeholders.
- Identified revenue leakage and process gaps; implemented corrective actions through training and process refinement.
Education
Associate Degree - Data Analytics
Sinclair Community College
05-2023
Master of Business Administration - Finance
ICFAI University
09-2011
Bachelor of Commerce - Honors
04-2003
Skills
- Data & Analytics
- Data cleaning, validation, and transformation
- Trend analysis, data interpretation, and stakeholder reporting
- Tools & Systems
- Advanced Microsoft Excel (Power Query, PivotTables, VLOOKUP, XLOOKUP, Macros)
- SAP reporting, Salesforce
- Operations & Process Improvement
- Lean Six Sigma Green Belt
- Process execution & cross-functional coordination
- Project management & root cause analysis
Timeline
Business Process Specialist
Cintas Corporation
06.2024 - Current
Account Coordinator
Cintas Corporation
08.2023 - 06.2024
Data Analyst Intern
MINED XAI
12.2022 - 06.2023
Finance Operations Analyst
HDFC Bank
09.2006 - 08.2016
Master of Business Administration - Finance
ICFAI University
Bachelor of Commerce - Honors
Associate Degree - Data Analytics
Sinclair Community College