Johnathan Thornton
Chicago,IL
Summary
Dynamic Marketing Manager with a proven track record of driving impactful campaigns and fostering brand growth. Expertise in leading cross-functional teams to implement strategic marketing initiatives, leveraging market analysis and consumer insights to enhance product positioning and boost sales. Extensive experience in optimizing business processes and enhancing operational efficiency through process analysis, workflow optimization, and change initiatives. Recognized for exceptional problem-solving skills, effective communication, and a results-driven approach that aligns with evolving business needs.
Overview
7
7
years of professional experience
Work History
Business Process Specialist
Design Collective by Cintas
Chicago, IL
04.2025 - Current
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Developed and implemented targeted marketing campaigns to enhance brand awareness.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Collaborated with cross-functional teams to streamline workflow and enhance operational efficiency.
- Implemented process automation tools to reduce manual tasks and increase productivity.
Account Manager
Design Collective by Cintas
Chicago, IL
06.2023 - 03.2025
- Facilitated communication between Cintas customers, sales teams, and various business units within the portfolio.
- Assisted in managing customer relationships to support accurate and timely program execution. Facilitated growth and penetration of services and products. Supported inventory management and retention of customers.
Route Specialist
Cintas First Aid Division
Memphis, TN
03.2022 - 06.2023
- Duties included Account Management for current customer based upon the needs of routes within the location.
- Overlooked transitions from previous Service Representatives to newly acquired Service Representatives.
- Use reports, customers sales history, and trends to ensure routes continue to pacing for current Key Performance Indicators.
- Assist in the training and development of new Cintas Service Sales Representative partners.
- Assigned to role of location Marketing Champion. This role was created to incorporate and maintain Marketing initiatives to drive results and build efficiency for customer-facing partners.
Service Supervisor
Cintas First Aid Division
Memphis, TN
09.2021 - 03.2022
- Led a team of 4-5 Service Sales Representatives in the Memphis Market. (3 First Aid, 2 Eyewash)
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted with training and development of new Cintas partners.
- Provided primary customer support to internal customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Monitored team's performance and gave feedback when necessary.
- Managed and internally grew current customer base via reporting, sales initiatives, and customer goodwills.
Management Trainee
Cintas First Aid Division
Louisville, KY
08.2019 - 09.2021
- Completed a series of rotations within Warehouse Management, Office Management, Service Management, Training and Compliance, and Sales over a 24-month period.
Graduate Assistant - Social Media Manager
Eastern Kentucky University
Richmond, KY
01.2019 - 05.2019
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collaborated with other University Departments to develop integrated branding and public relations strategies.
- Researched latest social media market trends and analyzed data to develop public relations strategies and tactics.
- Designed and implemented social media strategies to align with EKU Graduate School program growth.
Education
Master of Science - Sports Administration
Eastern Kentucky University
Richmond, KY05-2019
Bachelor of Science - Sport Management
Eastern Kentucky University
Richmond, KY05-2018
Skills
- Strategic marketing
- Client account management experience
- Customer engagement
- Team leadership experience
- Proficient in Microsoft Applications
- Proficient in SmartSheet Applications
- Proficient in PowerBI Applications
- Data-driven decision making
- CRM management
- Data analytics
- Sales expertise
- Google analytics
Timeline
Business Process Specialist
Design Collective by Cintas
04.2025 - Current
Account Manager
Design Collective by Cintas
06.2023 - 03.2025
Route Specialist
Cintas First Aid Division
03.2022 - 06.2023
Service Supervisor
Cintas First Aid Division
09.2021 - 03.2022
Management Trainee
Cintas First Aid Division
08.2019 - 09.2021
Graduate Assistant - Social Media Manager
Eastern Kentucky University
01.2019 - 05.2019
Bachelor of Science - Sport Management
Eastern Kentucky University
Master of Science - Sports Administration
Eastern Kentucky University