Navpreet Kaur Smagh
Surrey,Canada
Summary
Dynamic manager with a proven track record at Freshii, where I implemented a customer loyalty program that boosted retention and led a team to increase sales revenue. Skilled in strategic planning and employee training, I excel in driving growth and enhancing team efficiency through effective communication and project management. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
7
7
years of professional experience
Work History
Manager
Freshii
Vancouver, British Columbia
01.2021 - 11.2024
- Implemented a new customer loyalty program that increased customer retention.
- Led a team of 25 employees to achieve an increase in sales revenue.
- Developed and executed strategic marketing campaigns resulting in growth in market share.
- Implemented cost-saving measures that reduced operational expenses.
- Streamlined internal communication processes, improving team efficiency by.
Sales Associate
H&M Clothing
Surrey, BRITISH COLOMBIA
10.2022 - 03.2023
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Winners & HomeSense
Cairnbrook, British Columbia
10.2017 - 10.2018
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Recommended new products to customers, resulting in significant add-on business.
- Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
- Engaged with customers in an enthusiastic manner to drive sales.
- Trained new customer service and sales staff.
- Placed special orders or called other stores to find desired items.
- Developed trusting relationships with customers by making personal connections.
Education
Associate of Arts -
Coquitlam College
Vancouver, BC12.2020
Masters - Sales and Retail Marketing
Chitkara College of Sales and Retail Marketing
Delhi, India05.2015
Bachelors - Business Management
Indian Institute of Planning and Management
Chandigarh, India07.2013
Skills
- Business & Strategic Plan
- Strategic Business Insights
- Recruiter/Professional Selling
- Product Recommendations
- Project Management
- Crisis Management
- Leedersbin
- Project management
- Performance evaluation
- Communication skills
- Employee training
- Decision making
- Computer skills
- Time management abilities
Availability
Available immediately, Full-time opportunities in the fashion retail industry. Open to flexible schedules, including weekends and holidays, based on business needs.
Languages
English, Fluent
Timeline
Sales Associate
H&M Clothing
10.2022 - 03.2023
Manager
Freshii
01.2021 - 11.2024
Sales Associate
Winners & HomeSense
10.2017 - 10.2018
Associate of Arts -
Coquitlam College
Masters - Sales and Retail Marketing
Chitkara College of Sales and Retail Marketing
Bachelors - Business Management
Indian Institute of Planning and Management
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