Shakhlola Ibragimova

Work History

Manager

East Village Dental PC

New York, NY

05.2017 - 06.2023

Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Managed and motivated employees to be productive and engaged in work.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Established team priorities, maintained schedules and monitored performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Verified patient eligibility and benefits with insurance
Collected and submitted claims
Collected payments

Manager

NDP Dental Office

Brooklyn, NY

12.2015 - 05.2017

Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Front Desk Receptionist

NDP Dental Office

Brooklyn, NY

11.2015 - 12.2015

Confirmed important personal and payment information for compliance with security and payment card industry standards.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Collected room deposits, fees, and payments.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed all tasks in compliance with company policies and procedures.
Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Scheduled, coordinated and confirmed appointments and meetings.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

HHA

Continentale

Queens, NY

06.2015 - 11.2015

Provided transportation and appointments management.
Administered medication as directed by physician.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Developed rapport to create safe and trusting environment for care.
Assisted disabled clients to support independence and well-being.
Followed nutritional plans to prepare optimal meals.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Professor

Samarkand Medical College

Samarkand, Uzbekistan

08.2011 - 06.2014

Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Graded tests and assignments and uploaded to school database.
Established and maintained inclusive, collegial and collaborative culture within classroom.
Maintained regular office hours to provide struggling students with additional course help.
Researched and selected course texts and supplemental learning materials.
Provided students with constructive, encouraging and corrective feedback.
Developed diversified course curriculum to meet regulatory standards and support learning objectives.
Worked with dean to assess and evaluate courses and programs in appropriate discipline.
Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
Applied innovative teaching methods to encourage student learning objectives.

Registered Nurse

Medline Medical Office

Moscow, Russia

06.2009 - 08.2010

Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
Implemented medication and IV administration, catheter insertion, and airway management.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.

Medical Assistant

Doctor Medical Office

Samarkand , Uzbekistan

05.2004 - 09.2005

Collected and documented patient medical information such as blood pressure and weight.
Taught patients about medications, procedures, and care plan instructions.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Summary

Overview

Work History

Manager

Manager

Front Desk Receptionist

HHA

Professor

Registered Nurse

Medical Assistant

Education

High School -

Associate Degree In Nursing - Registered Nurse

Bachelor Of Applied Science - Medical Genetics

Skills

Certification

Work Availability

Timeline

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