Navroos Kaur
Houston,TX
Summary
To advance my career with a leading organization that will utilize my administrative skills, while also allowing me to develop further as a professional.
Proven talent for aligning project objectives to achieve maximum operational impacts, with minimum resource expenditures. Growth-focused leader with expertise spanning immigration law, office administration, project management, business operations optimization, case management, team leadership, and client relationship management.
Overview
12
12
years of professional experience
Work History
Energy Specialist
Octopus Energy
Houston, TX
04.2022 - Current
- Provided prompt and comprehensive support to customers via phone and email, addressing inquiries and resolving issues related to their energy accounts.
- Managed and resolved internal customer complaints, collaborating with team members to ensure timely resolutions and customer satisfaction.
- Responded to and tracked industry-related customer complaints in accordance with PUCT guidelines, ensuring accurate and timely follow-up and documentation.
- Assisted frontend development team in identifying and troubleshooting website and app issues by testing across multiple account types and providing detailed feedback.
- Conducted thorough testing of app updates to ensure functionality, reliability, and a seamless user experience for customers.
- Gained in-depth knowledge of the UK energy industry and assisted UK counterparts with managing high volumes of customer inquiries and complaints for up to a year.
Healthcare Revenue Cycle Assistant
Sullins Johnston Rohrbach and Magers
Houston, TX
09.2021 - 12.2025
- Performed high-volume data entry for hospital records across Texas, ensuring accuracy and compliance with company standards.
- Managed the printing, documentation, and organization of sensitive medical documents.
- Collected physical documents from hospitals and delivered them to appropriate departments and personnel in a timely manner.
- Directed incoming calls to the appropriate contacts and managed incoming and outgoing mail to support daily office operations.
Legal Assistant
Law office
02.2021 - 09.2021
- Bridge communications and align objectives between attorney and clients by scheduling appointments, organizing calendars, and ensuring all reminders, deadlines and hearings are up to date
- Handle email and phone inquiries regarding issues of immigration law, pass on all messages to the attorney, compose drafts of legal retainers, and generate files for new clients
- File and scan daily mail, update the USCIS case status website with new receipt and approval notices, file mail in client files accordingly, and email clients regarding correspondence
- Oversee multiple cases at a time starting from beginning to end, working closely with clients to consolidate information and supporting documents necessary for immigration forms and affidavits
- Monitor client balance and collect monthly payments from assigned clients to verify that there are no outstanding accounts, while maintaining strict confidentiality of all client information
- Contribute direct support to the attorney by conducting research, drafting affidavits, composing legal correspondence, and filing court motions
- Remain up to date with recent changes and updates in the processing of immigration petitions to certify that no petitions are sent back due to changes in USCIS rules
- Generate and file immigration petitions including I-130, I-765, I-485, N-400, N-600, B-2, F-1, Vawa, I-131, I-824, and E-2 Ext
- Coordinate all NVC cases by routinely checking pending cases, recording any status updates, submitting requested documentation, and notifying the attorney as well as the client
- Administer updates to client files to ensure they are up to date with the most recent correspondence, and liaise with clients to keep them appraised of case status and developments in a timely manner
- Adhere to assigned deadlines and communicate case progress, status, and issues to the attorney in a timely manner
BRAND AMBASSADOR
Big Orange Productions Inc.
Bryan, Texas
01.2018 - 01.2019
- Acted as the 'face' of multiple brands, exhibiting company’s core values and messages at all time
- Orchestrated events to execute product demos and promote brands, driving incoming foot traffic by utilizing knowledge about the brand, ongoing promotions, and the location of the product in the store
- Circulated promotional materials provided by brands by engaging directly with individuals, and strategically placing materials in high traffic, visible areas
CATERING ASSISTANT/ OFFICE MANAGER
Bombay Talk Catering Services
Iselin, New Jersey
09.2013 - 07.2015
- Responded to email and phone inquiries regarding possible caterings, and documented all messages for the manager and assistant manager to follow up on
- Organized and scheduled meetings, appointments, and travel arrangements in support of managers
- Directed operations at the newly opened catering office, assisting with preparation and organization of all necessary equipment and decorations for each event; hosted multiple events during weekends
- Welcomed daily walk-ins, processed payments on a daily basis, and supported office administration
- Verified that all necessary tools and equipment required for each event were available, functioning, and ready to be delivered before the day of the event
- Supported almost all caterings for 2 years in partnership with the assistant manager and manager, and communicated between event manager and catering staff to maintain appropriate inventory
- Drove the company catering van as needed, and served as primary catering manager on a regular basis
Education
Bachelor of Science -
Texas A&M University
College Station, TX01.2020
Skills
- Customer service
- Problem resolution
- Data entry
- Customer relationship management
Hobbies and Interests
- Ice skating
- Volleyball
- Photography
- Rock climbing
Languages
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Energy Specialist
Octopus Energy
04.2022 - Current
Healthcare Revenue Cycle Assistant
Sullins Johnston Rohrbach and Magers
09.2021 - 12.2025
Legal Assistant
Law office
02.2021 - 09.2021
BRAND AMBASSADOR
Big Orange Productions Inc.
01.2018 - 01.2019
CATERING ASSISTANT/ OFFICE MANAGER
Bombay Talk Catering Services
09.2013 - 07.2015
Bachelor of Science -
Texas A&M University
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