Navya Nischala Bandi

Product Support Specialist (Book via Google):

• Supported the integration of partners in the Google Reserve initiative by onboarding them.
• Handled and kept a tab on support tickets to verify that the seven-day onboarding process was finished.
• I verified Google partners in the sandbox and emailed a confirmation once the onboarding process went well.
• Kept track of partners' schedules on the Google website.
  Obtained instruction in a number of software programs, such as RWG, Sandbox, and Salesforce.

• Moderator of Social Media Content (Twitter): investigated tickets and cultural abuses in tweets. Permitted to delete offensive tweets on culture in accordance with corporate policies.
• Royalty Specialist (Cengage): checked contracts for accuracy. I gathered the missing data and adjusted the royalty statements as needed.
• Royalty Specialist (Viacom): carried out comparable tasks to those at Cengage, making sure royalty accounts were accurate.
• Google AdWords: worked on the NBS Chief Google AdWords project. I looked into Google advertisements to see whether they qualified for any promotions.

• I handled inquiries from American customers with questions about PayPal credit cards, and I made sure that all organizational rules and regulations were followed.
• I answered 80 to 100 calls in a day on average, regularly topping performance goals in terms of volume, accuracy, speed, and quality.
• Following Synchrony guidelines, I dealt with their customers' invoices, payments, statements, complaints, and promotions in an efficient and timely manner.

• I contacted Australian clients about their Telstra telephone and broadband services (NNB: National Broadband Network).
• I received training in troubleshooting a wide range of network issues and used various kinds of tools and software to remotely reset consumers' modems in India. I kept myself informed about how different modems worked.
• Since most of my work in the position required direct engagement with various Telstra users, with only a few tasks involving customer chat support, it improved my very good communication skills.