Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Navya Teja Bathala

Dallas,Texas

Summary

ServiceNow Developer with nearly 5 years of experience architecting and delivering enterprise-grade solutions across ITSM, access automation, and secure integrations. Specialized in building scalable workflows using Flow Designer, Multi-Row Variable Sets (MRVS), and scoped applications to streamline service delivery and enhance platform usability. Proven success in automating access provisioning with Graph API and PowerShell, integrating BeyondTrust for credential management, and leading UAT testing for major platform releases. Adept at translating business needs into technical solutions, optimizing performance, and driving agile delivery in regulated, high-impact environments. Committed to continuous improvement, platform governance, and aligning ServiceNow capabilities with strategic business outcomes.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Senior ServiceNow Developer

Medpace Inc.
Cincinnati, OH
01.2022 - Current
  • Architected and delivered scalable ServiceNow solutions across ITSM and access automation, aligning platform capabilities with enterprise goals.
  • Led full-cycle development in Agile sprints, from requirements gathering and design to development, testing, stakeholder demos, and production release.
  • Automated access provisioning for D365V and security groups using Graph API and PowerShell, reducing manual workload by 30% and improving operational efficiency.
  • Designed and deployed Flow Designer workflows and scoped applications to streamline onboarding, request fulfillment, and access management.
  • Built dynamic MRVS for catalog items to support bulk provisioning and streamlined group assignments.
  • Engineered UI Actions to trigger Flow Designer logic for dynamic request fulfillment and automated change creation based on RITM lifecycle events.
  • Integrated BeyondTrust for secure credential management and session auditing, enhancing compliance and platform security posture.
  • Mentored junior developers and contributed to peer code reviews, ensuring adherence to platform standards and best practices.
  • Developed reusable components aligned with platform architecture standards to support modular, scalable development.
  • Led UAT testing for multiple ServiceNow releases, managing test plans, defect triage, and stakeholder sign-off.
  • Actively contributed to sprint planning, backlog grooming, and retrospectives to drive continuous improvement and delivery velocity.

ServiceNow Developer

Infosys Ltd.
Dallas, TX
07.2015 - 07.2018
  • Developed and configured core ITSM modules including Incident, Problem, Change, and Request Management.
  • Built Service Catalogs, variable sets, and ACLs to support enterprise-wide service delivery.
  • Created dashboards and performance analytics reports for SLA tracking and operational insights.
  • Supported platform upgrades and patching cycles, ensuring zero downtime and full compliance.
  • Contributed to internal documentation and knowledge base articles to support platform governance and training.

Education

Master of Computer Applications - Computer Science

Texas A&M University
Commerce, TX
05-2020

Bachelor of Science - Bioinformatics

Sathyabama University
Chennai,India
05-2017

Skills

  • ServiceNow ITSM and catalog management
  • Flow design and integration
  • Graph API and PowerShell scripting
  • Business rules and UI policies
  • Client scripts and ACLs
  • Transform maps and CMDB management
  • Scheduled jobs and incident handling
  • Change request processing
  • Agile methodologies
  • UAT testing and quality assurance
  • REST/SOAP APIs integration
  • IntegrationHub and MID server administration

Certification

• Agile and Test Management Implementation – MicroCertification

• Flow designer – MicroCertification

• AZ-900 Azure Fundamentals – MicroCertification

• ServiceNow Certified System Administrator

Accomplishments

  • Reduced access provisioning time by 30% through automation
  • Successfully led UAT testing for 5+ major ServiceNow releases
  • Integrated BeyondTrust for secure session management and audit compliance
  • Delivered scalable ServiceNow configurations and custom scripts
  • Maintained 95%+ satisfaction rate in platform delivery and stakeholder engagement

Timeline

Senior ServiceNow Developer

Medpace Inc.
01.2022 - Current

ServiceNow Developer

Infosys Ltd.
07.2015 - 07.2018

Master of Computer Applications - Computer Science

Texas A&M University

Bachelor of Science - Bioinformatics

Sathyabama University

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Navya Teja Bathala