Summary
Overview
Work History
Education
Skills
Timeline
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Sai Akhil Kumar Yechuri

Memphis,TN

Summary

  • ServiceNow professional with over 7 years of experience across four global organizations, delivering more than 15 projects spanning Incident Management, Service Catalog, Change Management, CMDB, Service Portal, and Custom App Development.
  • Revamped and standardized 50+ Configuration Management Database integrations, enhancing data accuracy and reducing system vulnerabilities by 20%, making the senior ServiceNow developer the organization's go-to expert.
  • Proficient in building integrations with 10+ third-party tools, using orchestration, Integration Hub, MID Server, REST, and SOAP.
  • Hands-on experience with ServiceNow Discovery across 5,000+ assets, ensuring CMDB configuration, and compliance.
  • Deep knowledge of probes, sensors, WMI, SNMP, and SSH, enabling 100% discovery coverage through agent-based and agent-less models.
  • Built over 20 automation flows using Flow Designer and Process Automation Designer to orchestrate complex business logic.
  • Delivered 30+ widgets and portal components using JavaScript, HTML/CSS, Glide Script, and Service Portal.
  • Configured 100+ business rules, UI policies, client scripts, and ACLs for secure and optimized workflow designs.
  • Integrated identity/authentication systems like LDAP, SSL, SSO, and JDBC for over 3,000 users, including AWS CloudWatch and PagerDuty connections.
  • Built over 20 Performance Analytics dashboards, and integrated reports with Power BI for data-driven decision-making.

Overview

9
9
years of professional experience

Work History

Senior ServiceNow Developer

Comerica Bank
Dallas, USA
05.2024 - Current
  • Spearheaded the build of 15+ advanced Service Catalog items and workflows, accelerating service request fulfillment by 40%, and reducing manual intervention by 30%.
  • Initiated a CMDB-driven audit process, identifying over 200 non-compliant assets, resulting in a 15% reduction in security vulnerabilities.
  • Engineered REST API integrations with Jira, Salesforce, and Slack via MID Server, reducing data entry efforts by 40%, and improving incident resolution times by 30%.
  • Pioneered LDAP integration with Active Directory, automating user lifecycle management for over 3,000 employees, and achieving 100% provisioning uptime.
  • Integrated ServiceNow Discovery with Azure Data Services and cloud platforms, improving real-time asset monitoring accuracy by 35%.
  • Drove end-to-end automation of 15+ critical cross-platform processes via orchestration, slashing manual intervention by 50%, and accelerating data processing speeds by 25%.
  • Redesigned 12+ multi-step workflows using the Workflow Editor, improving execution speed by 30%, and reducing maintenance effort.
  • Generated more than 10 advanced Transform Maps for data migration between Import Sets and ServiceNow tables, enforcing 100% field-level validations.
  • Recognized for leading five enterprise-wide initiatives, and mentoring four junior developers.

ServiceNow Developer

Tenet Healthcare
Dallas, USA
04.2023 - 04.2024
  • Customized ITSM modules, improving resolution times by 20%, and reducing escalation frequency by 18%.
  • Translated 30+ business requirements into technical configurations, minimizing code debt, and accelerating deployment cycles by 25%.
  • Delivered CMDB solutions using the Discovery tool for accurate mapping of over 1,200 infrastructure components.
  • Streamlined 20+ approval chains in catalog workflows, decreasing ticket processing time by 15%, and improving SLA compliance.
  • Devised secure REST API integrations for 5 third-party platforms, enhancing interoperability and data synchronization.
  • Generated 10+ KPI dashboards and custom analytics for decision-makers, improving transparency and tracking performance metrics.
  • Maintained stability across 3 ServiceNow environments, reducing deployment-related errors by 20%.
  • Elevated team's coding standards by conducting 20+ peer code reviews using Git-based branching, providing actionable feedback that improved code maintainability and reduced technical debt.
  • Earned fast-track promotion based on performance and delivery of 6 high-impact projects.

ServiceNow Administrator

Omega Healthcare
Mumbai, India
08.2019 - 07.2021
  • Engineered ServiceNow Discovery to identify over 3,000 IP-enabled devices and populate the CMDB with accurate CI relationships, improving data accuracy by 40%.
  • Automated 15+ business rules and client scripts to eliminate repetitive tasks, enhancing efficiency by 25%.
  • Imported Active Directory data for real-time user and group updates across 2,000+ user accounts.
  • Customized 10+ forms and UI elements with Glide, JavaScript, Jelly, and AJAX, improving usability by 30%.
  • Integrated 3 third-party tools via SOAP, MID Server, and email actions to automate workflows, saving more than 10 manual hours weekly.
  • Led implementation plans for 6 new feature deployments, achieving on-time delivery.
  • Automated 90% of Tier 1 incident escalations, freeing up 2 ServiceNow administrators to focus on critical system enhancements and reducing backlog by 20% within a month.

ServiceNow Administrator

Reliance Jio
Mumbai, India
06.2016 - 07.2019
  • Conducted 10+ gap analyses and documented current business processes to identify ServiceNow-based improvements.
  • Configured foundational CMDB and Service Catalog data structures for 50+ services and 1,000+ assets.
  • Devised 20+ complex client scripts, UI policies, and macros to support custom forms and front-end logic.
  • Collaborated on redesigning Service Catalog workflows, increasing usability by 35%.
  • Defined CMDB foundation and built 8 process templates to support scalable ITSM practices.
  • Established a centralized ITSM data warehouse integrating 15 data sources including CMDB and performance metrics.
  • Awarded internal recognition for leading 3 major process improvements and contributing to cost-saving IT initiatives.

Education

Master of Science - Computer Science

University of Bridgeport
Bridgeport, CT

Skills

Platforms & Tools: Jira, Salesforce, Slack, Git, Active Directory, Azure, AWS, Power BI, Microsoft SQL Server, Linux

Automation and Orchestration: Flow

Designer, Process Automation Designer, Orchestration, Workflow Automation

CMDB & Discovery: CMDB Management, Asset Management, Configuration Management, and ServiceNow Discovery

Technologies: JavaScript, HTML, CSS

XML, JSON, PowerShell, and Shell Scripting

ServiceNow Expertise: ServiceNow, ITSM, ITOM, ITBM, Service Catalog

Timeline

Senior ServiceNow Developer

Comerica Bank
05.2024 - Current

ServiceNow Developer

Tenet Healthcare
04.2023 - 04.2024

ServiceNow Administrator

Omega Healthcare
08.2019 - 07.2021

ServiceNow Administrator

Reliance Jio
06.2016 - 07.2019

Master of Science - Computer Science

University of Bridgeport

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Sai Akhil Kumar Yechuri