NAWAL HASSAN
Brooklyn,NY
Summary
I am a first generation student and working women. I have been working since I was 18 as a home health aide to my grandparents and after that I also worked in a after school program with children in the HR department and my latest job has been a case coordinator for a home care service facility. I am a computer science major with a minor in business and finance.
Overview
4
4
years of professional experience
Work History
Health Care Aide
S&A Unified Home Care
Brooklyn, NY
07.2020 - Current
- Provided compassionate care to patients in a home setting
- Initiated emergency procedures when necessary in order to ensure the safety of patients
- Participated actively in continuing education programs related to health care aide field
- Cleaned and sterilized equipment used in providing patient care services
- Stocked patient rooms and supply areas to meet patient care needs
- Provided emotional support to patients and their families during difficult times
- Accompanied clients on doctor visits, shopping trips, recreational outings
- Monitored vital signs such as pulse rate, temperature and respiration rate
- Developed trusting relationships and provided emotional support to patients and families.
Patient Case Coordinator
Home Family Care
Brooklyn, NY
02.2024 - 09.2024
- Supported patients in navigating complex healthcare systems by providing clear explanations of available resources, benefits, and options.
- Developed strong rapport with patients through active listening skills, genuine interest in their needs, and clear communication to address any questions or concerns.
- Educated patients on preventative measures and self-care strategies, empowering them to take greater ownership over their health outcomes.
- Assisted in reducing hospital readmission rates through proactive follow-ups with discharged patients to monitor recovery progress and provide necessary support.
- Ensured accurate record-keeping for seamless case management by diligently updating electronic health records systems with relevant patient data.
- Enhanced patient care by efficiently managing case files, ensuring timely updates and coordination among medical professionals.
- Contributed to maintaining high-quality care standards through diligent monitoring of patient progress and appropriate adjustments to treatment plans.
- Safeguarded sensitive medical information through rigorous adherence to HIPAA guidelines when handling patient records or discussing cases with third parties.
- Demonstrated empathy towards patients experiencing challenging life events while collaborating closely with social workers to address non-medical issues impacting their wellbeing.
HR Coordinator
Kings Bay Y
Brooklyn, NY
04.2023 - 08.2023
- Ensured compliance with all labor laws related to hiring practices and working conditions
- Monitored employee performance, attendance, and absences to ensure compliance with policies
- Collaborated with department heads to ensure smooth transitions during organizational changes
- Implemented safety protocols and procedures to protect workers from potential hazards
- Maintained employee records in accordance with legal requirements and company policy
- Coordinated onboarding activities such as orientation, paperwork completion, and new hire training
- Resolved employee disputes through mediation, arbitration, or other conflict resolution techniques.
Phone Sales Representative
Phonathon
Brooklyn, NY
10.2022 - 07.2023
- Maintained detailed records of customer interactions and transactions
- Utilized active listening skills to understand customer requirements accurately
- Exceeded monthly sales targets consistently
- Assisted customers in selecting products and services that best fit their needs
- Ensured all customer data was kept secure in accordance with company protocols
- Researched industry-related topics to remain up-to-date on current developments
- Incorporated feedback from colleagues into daily operations for continual improvement
- Displayed a professional demeanor when interacting with clients over the phone.
Education
Bachelor Of Science (B.S.) In Computer Science Candidate -
Cuny Brooklyn College
Brooklyn, NY05.2024
Skills
- Time Management
- Providing Feedback
- Customer Relations
- Microsoft Office Suite Expertise
- Customer Information Databases
- Warm Calling
- Operational Efficiency
- Collaborative Environments
- Family Support and Assistance
- Medications Familiarity
- Responding to Emergencies
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
Patient Case Coordinator
Home Family Care
02.2024 - 09.2024
HR Coordinator
Kings Bay Y
04.2023 - 08.2023
Phone Sales Representative
Phonathon
10.2022 - 07.2023
Health Care Aide
S&A Unified Home Care
07.2020 - Current
Bachelor Of Science (B.S.) In Computer Science Candidate -
Cuny Brooklyn College