NAWAL MAGHRAOUI
New York City,NY
Summary
Results-driven Coordinator with over 10 years of experience in data management, operations, and quality processes within a manufacturing environment. Expertise in item setup, data validation, and process improvement, collaborating with Lab/R&D, QA, Supply Chain, and IT teams. Proficient in JD Edwards and Optiva, with a strong background in IT support, including Active Directory and hardware/software troubleshooting.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
IT Support Assistant (Hourly)
LaGuardia Community College
Long Island City, NY
01.2025 - 05.2026
- Delivered first-level technical support via phone and ticketing systems, ensuring timely resolution of issues.
- Resolved hardware, software, printer, scanner, operating-system, and network-connectivity issues for users.
- Checked user account status in Active Directory and escalated network issues when appropriate.
- Created and deployed Windows images using SCCM and supported Mac deployment using Deploy Studio/MDS.
- Documented technical issues and resolutions, updating management on project or issue status.
- Provided orientation and hands-on training to new hires, interns, and college assistants.
Supervisor, Data Integrity
Mana Products
Long Island City, NY
03.2019 - 01.2026
- Coordinated new item processing and setup for assigned categories, ensuring data accuracy and standardization.
- Collaborated with cross-functional departments to analyze data storage, transfer, and sharing, resolving data-quality issues.
- Supported Lab/R&D project setup in Optiva, including uploading and maintaining product formulas and related project information.
- Collaborated with Lab, QA, Supply Chain, and other business teams to validate product, material, and project information.
- Implemented mass data changes required for projects and business programs, following established processes and requirements.
- Executed data cleanup activities, enhancing accuracy, consistency, and reliability of database information.
- Provided guidance on data governance, stewardship, and data-quality needs and supported business process improvement initiatives.
QA Inspector – Data Entry
Mana Products Inc.
Long Island City, NY
10.2014 - 03.2019
- Monitored operations and inspected materials to verify compliance with production standards.
- Recorded inspection and test information including weights, temperatures, grades, moisture content, and quantities inspected.
- Coordinated laboratory and production activities to ensure accurate documentation and timely processing.
- Processed customer and laboratory samples for microbiological testing, ensuring accurate record maintenance.
- Created and received purchase orders in JD Edwards for laboratory testing activities.
Education
Bachelor - Systems/Computer Operations; Network Administration & Security
New York City College of Technology
New York, NY06-2022
Skills
- User Account Management
- System Deployment
- Incident Management
- Technical Support
- ERP Software
- Data management
- Cross-functional collaboration
- Data validation
- Master Data & Item Setup
- Cross-Functional Coordination
- Process Improvement
- Documentation
- Microsoft Excel / Office 365
- Operations & Project Coordination
Certification
Cisco CCNA — In Progress
Languages
Languages: Arabic, French, English
ADDITIONAL INFORMATION
Languages: Arabic, French, English | Certifications: Cisco CCNA — In Progress
Timeline
IT Support Assistant (Hourly)
LaGuardia Community College
01.2025 - 05.2026
Supervisor, Data Integrity
Mana Products
03.2019 - 01.2026
QA Inspector – Data Entry
Mana Products Inc.
10.2014 - 03.2019
Bachelor - Systems/Computer Operations; Network Administration & Security
New York City College of Technology