Nawal Reshid
Shoreline,WA
Summary
Dynamic retail associate recognized for exceptional customer service and effective inventory management. Proven ability to enhance store presentation and ensure efficient order processing. Demonstrates strong conflict resolution skills, maintaining a safe and welcoming environment for all customers.
Overview
6
6
years of professional experience
Work History
Retail Associate
Amazon
Seattle, WA
08.2023 - Current
- Welcomed customers at store entrance and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Interacted with customers to understand needs to determine appropriate items to fit needs.
- Addressed and resolved customer complaints to maintain service quality.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Organized backroom storage areas for efficient access to merchandise.
- Monitored inventory levels to facilitate timely restocking.
- Processed online orders, ensuring prompt delivery and customer satisfaction.
- Handled returns and exchanges according to company policy.
Security Supervisor
Almeshan
Addis Abeba, Ethiopia
01.2021 - 02.2023
- Responded quickly to emergency situations by deploying appropriate resources and personnel.
- Conducted regular patrols of premises to identify threats or safety hazards, ensuring a safer environment for personnel and visitors.
- Analyzed employee behaviors to detect suspicious activities and potential breaches in security protocols, enhancing overall security awareness.
Education
High School Diploma -
Bisrate Garel
06-2020
Skills
- Customer service
- Inventory management
- Visual merchandising
- Point of sale
- Product knowledge
- Order processing
- Problem solving
- Communication (writing and verbal)
- conflict resolution
- Observation skill
- Emergency response
Languages
- English
- Amharic
- Arabic
Timeline
Retail Associate
Amazon
08.2023 - Current
Security Supervisor
Almeshan
01.2021 - 02.2023
High School Diploma -
Bisrate Garel