Nawina Ortiz
Mount Vernon,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Rite-Aid Pharmacy
02.2022 - 02.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Rite Aid
02.2017 - 02.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Rite-Aid Pharmacy
10.2011 - 02.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
St Marys Secondary School
11.2003
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Inventory Management
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- Recruitment and hiring
Timeline
Store Manager
Rite-Aid Pharmacy
02.2022 - 02.2024
Store Manager
Rite Aid
02.2017 - 02.2022
Store Manager
Rite-Aid Pharmacy
10.2011 - 02.2022
High School Diploma -
St Marys Secondary School
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