- Fitness
- Crafting and DIY Projects
- content creation
Naya Dixon
Frederick,MD
Summary
High preforming educator and customer service professional. Excelled in enhancing children's social development and customer satisfaction through innovative lesson development and effective problem-solving with 7 years of experience. Skilled in data analysis, microsoft office and Google suites, demonstrating significant achievements in both educational and retail environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Georgetown Hill Early School
06.2024 - Current
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Prekindergarten Teacher
Goddard School
10.2022 - 05.2024
- Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
- Served as a mentor for new teachers, sharing best practices and offering guidance in classroom management techniques.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Demonstrated flexibility by adapting lesson plans according to changing needs or circumstances while maintaining high-quality instruction for all students.
Preschool Teacher's Assistant
Goddard School
03.2021 - 10.2022
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Customer Service Associate
Boscovs
11.2018 - 07.2020
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Associate
Walmart
05.2018 - 11.2018
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
No Degree - Medical Billing And Coding
Frederick Community College
Frederick, MD06-2025
Skills
- Technology proficiencies: Microsoft office ( Excel, Powerpoint, Word),Google suite ( Sheets, Slides, Docs),POS system and One Drive
- Data analysis
- Lesson Development
- Customer relations
- Training & mentoring
Certification
- Basic Life Support (BLS)
- CPR/AED Certification
- 90 hours pre-service training MD
- ADA certification
Interests
Timeline
Preschool Teacher
Georgetown Hill Early School
06.2024 - Current
Prekindergarten Teacher
Goddard School
10.2022 - 05.2024
Preschool Teacher's Assistant
Goddard School
03.2021 - 10.2022
Customer Service Associate
Boscovs
11.2018 - 07.2020
Customer Service Associate
Walmart
05.2018 - 11.2018
No Degree - Medical Billing And Coding
Frederick Community College
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