Naya Hawkins
Columbia,SC
Summary
Skilled Assistant Trainer with background in designing and implementing training programs. Strengths include ability to deliver engaging training sessions, assess trainee performance, and provide feedback for improvement. Demonstrated impact by successfully enhancing team productivity at previous work. Known for strong communication skills and ability to collaborate effectively with diverse teams.
Overview
9
9
years of professional experience
Work History
Trainer Assistant
Conduent
Columbia, SC
11.2018 - Current
- Assisted in the development of training materials and resources for South Carolina Medicaid.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided administrative support to trainers during class sessions.
- Prepared reports summarizing progress of trainees throughout their course duration.
Captioning Assistant
Communication Services For The Deaf
Columbia, South Carolina
01.2018 - 11.2018
- My role involved providing captioning services by answering calls from individuals who are deaf or hard of hearing, ensuring clear communication through real-time text transcription.
- Developed effective workflows for efficient captioning processes.
- Worked quickly and accurately to meet productivity goals.
Cashier
Food Lion
Columbia, SC
09.2015 - 08.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Columbia High
Columbia, SC05-2018
Skills
- Trainee engagement
- Curriculum design
- Escalation management
- Call center management
- Innovation skills
- Call center experience
- Positive and professional
- High-energy attitude
- Claim submission
- Customer service
- Customer engagement
Timeline
Trainer Assistant
Conduent
11.2018 - Current
Captioning Assistant
Communication Services For The Deaf
01.2018 - 11.2018
Cashier
Food Lion
09.2015 - 08.2017
High School Diploma -
Columbia High