Yessica Marquina
Webster,TX
Summary
Hardworking Training Assistant with strong communication and presentation skills. Offering many years of progressive employment in industry. Committed to confidentiality with sensitive employee information. Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainer Assistant
Chick-fil-A
El Dorado, TX
02.2022 - 12.2024
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Performed opening and closing duties including counting money in register drawer.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Trained new staff on counting procedures and best practices.
- Monitored inventory levels and restocked shelves as needed.
- Prepared food and beverages for customers, placing on trays for quick and easy handling.
- Maintained cleanliness and organization of counting areas to ensure a safe working environment.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Enforced store policies regarding payment methods, returns and exchanges.
- Performed daily cash counts, reconciling discrepancies to maintain accurate financial records.
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Participated in team meetings to discuss new initiatives and strategies.
- Participated in team meetings to discuss counting challenges and propose solutions.
- Answered questions regarding menu items, assisting customers in making selections.
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Teacher Education Training
Mcwhirter elementary school
Webster, TX
10.2023 - 05.2024
- Supervised students throughout day, both in classroom and outside during breaks.
- Remained calm and patient in student interactions to support individual growth and development.
- Developed and implemented lesson plans based on curriculum objectives.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Used videos, lectures and moderated discussions to engage students during class.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Arts -
San Jacinto College
Houston, TX05-2026
High School Diploma -
Clear Creek High School
League City, TX05-2024
Skills
- Trainee engagement
- Learning management systems
- Organizing courses
- Worker training
- Team leadership
- Time management
- Manager support
- Team collaboration
- Coaching and mentoring
- Basic math
- Money handling
- Multitasking and organization
- Punctual and reliable
- Adaptability and dependability
- Cash handling
- Customer engagement
- Customer service
- New hire training
- Hospitality and accommodation
- Empathy and patience
- Cash register operation
- Problem-solving
- Positive attitude
- Store opening and closing
- Opening and closing procedures
- Product restocking
- Clear communication
- Team management
- Teamwork and collaboration
- Client communication
- SMART goals
- Patience and empathy display
Accomplishments
- National Technical Honor Society
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Teacher Education in Training
Timeline
Teacher Education Training
Mcwhirter elementary school
10.2023 - 05.2024
Trainer Assistant
Chick-fil-A
02.2022 - 12.2024
Associate of Arts -
San Jacinto College
High School Diploma -
Clear Creek High School