Naya Mitchell

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
• Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.

• Implemented feedback from supervisors to continuously improve chat support skills and performance levels.
• Identified opportunities for upselling or cross-selling during customer interactions, promoting additional product offerings when appropriate based on client needs.
• Contributed to a positive work environment by actively participating in team meetings and collaborating on group projects.
• Improved efficiency with mastery of chat software tools and shortcuts, enabling faster response times without sacrificing accuracy or professionalism.

• Working for the Harris County Clerk’s Office, assisting with the delivery of election ballots, managed heavy call volumes by answering inbound calls and making outbound calls. Researched vital information, scanned and processed ballots, and performed data entry using Excel spreadsheets.

• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery

• Entered and verified data accurately into company database, ensuring data integrity

• Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval

• Communicated effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.