Shannon Jones
Champaign,IL
Summary
Motivated customer service professional with over 20 years of working seamlessly with team members in a fast-paced environment, with the ability to multitask and problem-solve. As well as experience in accounting, hospitality, and environmental services. Authorized to work in the US for any employer.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Liaison- Unit Assistant
Carle Foundation Hospital
Urbana, IL
03.2025 - Current
- Provides routine clerical and customer service support to unit staff. Greets all guests to the unit and assists them with their needs. Serves as a liaison between nursing staff, other departments, physicians, and patients/families by answering unit phone and appropriately disseminating information. Works with other department to provide basic equipment maintenance and serves as a resource to staff for use and troubleshooting of office equipment. Transcribes physician orders accurately and in a timely manner. Schedules appointments, consults, diagnostic tests and examinations for patients on nursing unit. Initiates, compiles and maintains patient charts. Managing unit monthly, quarterly, and yearly budgets and audits.
Call Center Representative
Peoria Charter Bus Company
Champaign, IL
09.2021 - 04.2025
- Provide an extraordinary level of customer service to external and internal contact with customers, vendors, and potential clients
- Answer inbound client calls, respond to inbound client emails, make the appropriate outbound calls to clients and bus driving services
- Client customer confidentiality
- Acting as a liaison between bus drivers and clients due to delays or other driver related issue
- Dispatch calls to drivers, roadside services, and maintenance crew
- Basic office duties includes faxing, filing, documenting and keeping a clean work space
- Greeting customers that come on site
- Logging appropriate lost and found, and handling the return of lost items from clients
Medical Receptionist
Christie Clinic
Champaign, IL
01.2024 - 03.2025
- Answering incoming phone calls and making appropriate outgoing calls
- Serving as a liaison between patients and medical support staff
- Faxing and mailing of appropriate medical and legal documents or other out-sourced confidential informational documents
- Patient scheduling
- Accurately obtain the necessary information to process and submit prior authorization requests.
- Maintain and update patient medical record
- Maintain an organized work area.
- Verifying insurance.
- Verifying patient referrals and referral status.
Customer Service Representative/Order Entry/Auditor
Herff Jones, LLC
Champaign, IL
06.2022 - 01.2024
- Provide customer support for orders and returned product
- Keying customer orders into the system manually
- Filing all completed orders
- Payment and receiving
- Credit and Rebilling or incorrect orders
- Organizing paperwork in the correct format for the packaging and shipping process
- Audit orders for correct processing and shipping.
- Identifying areas of improvement within ordering processes.
- Training of seasonal crew for rush/ graduation season
Office Assistant/Receptionist
La-Z-Boy
Champaign, IL
04.2021 - 05.2022
- Answer phone system and direct calls to appropriate internal and external extension
- Accounting/ account balance and credit financial account services of customer orders and finance services
- Handle product pick-up with customers
- Documenting, logging, and scheduling
- Assisting with showroom displays and tagging of merchandise on sale or clearance
Customer Service/Cashier
Haymakers
Champaign, IL
07.2020 - 01.2022
- Provide excellent customer service in a very professional manner. Assist with any available knowledge on various levels. Solving Solutions in fast pace environment.
Housekeeping Aide Supervisor
La Petite Academy
Champaign, IL
02.2018 - 05.2020
- Daily cleaning and sanitizing of the facility which included all areas of the inside and minimal outside duties
- Check for damages to company property and submit reports to the appropriate supervisor
- Daily duties also include maintaining supply carts with adequate supplies to complete duties efficiently
- Supervisor of all housekeeping needs on a daily basic
Night Auditor/Front Desk Agent
Best Western
Urbana, IL
01.2016 - 03.2020
- Greeted and welcomed all hotel guests with a smile. Verified that personal and payment information on guests’ accounts were accurate and complete. Also filing and keeping up with paper work in a orderly fashion.Perform all office duties. Handled all office equipment.
Customer Service/ Front of the House
Hendrick House dorm
Urbana, IL
04.2013 - 01.2018
- Provided an elevated customer experience to generate a loyal clientele. Assisted customers with food selection, inquiries, and order customization request. Maintained cleanliness and presentation of the Front of the House at all times. Also at times help with basic accounting or bookkeeping, accounts receivable and accounts payable.
Security Guard
SDG Global
Champaign, IL
01.2013 - 09.2015
- Secure property after business hours
- Sign in and verify all visitors and delivery services
- Ensure the safety of tenants and visitors
- Relocate tenants and visitors to safety in case of an emergency
- Documenting and logging of shift encounters
Head Laundry Attendant/ Night Auditor
Hawthorn Suites By Wyndham
Champaign, IL
06.2008 - 04.2013
- Oversaw inventory of laundry and housekeeping supply
- Conducted inventory of linen
- Changed bed linens and soiled linens for cleaners.
- Rotated linens in stockrooms and replenished supplies when low.
- Greeted and welcomed all hotel guests with a smile.
- Verified that personal and payment information on guests’ accounts were accurate and complete.
Customer Service/ Cashier
COLONIAL PANTRY
Champaign, IL
04.2007 - 08.2010
- Provides excellent customer service to customers and vendors. I charge of order of all products and stocking.
Secretary
TRIO Student Support Services
08.2004 - 05.2010
- Perform all office duties. Handled all office equipment.
Education
High school or equivalent - undefined
Lafayette High School
Lafayette, LASome College - Hospitality and Social Work
Parkland College
Champaign, IL12.2008
Skills
- QuickBooks (2 years)
- Order Entry (3 years)
- Microsoft Office
- Microsoft Excel
- Manufacturing company experience
- Sales management
- Budgeting
- Excel (10 years)
- Residential cleaning
- Word processing
- Computer literacy
- Accounts Payable (10 years)
- Inventory Control (10 years)
- Receptionist (10 years)
- Analysis skills
- Windows
- Product Management (10 years)
- Janitorial experience
- Customer inquiry handling
- Filing (10 years)
- Microsoft office (10 years)
- Logistics
- Attention to detail
- Microsoft Access
- Problem-solving
- Adobe Photoshop
- Sales
- Time management
- Office experience
- Microsoft Word
- Fax (10 years)
- Event Planning (5 years)
- Communication skills
- OSHA
- Manufacturing
- Cleaning (10 years)
- Data Entry (10 years)
- Bookkeeping (5 years)
- Data entry
- Medical terminology
- Accounts Receivable (10 years)
- Office management
- English
- Payroll
- Phone etiquette
- Property Leasing (1 year)
- Multi-line phone systems
- Custodial experience
- Remote (as sales environment)
- Medical office experience
- Typing
- Organizational skills
- Customer service
- Microsoft Outlook
- Accounting software
- Retail sales
- Marketing
- Clerical Experience (10 years)
- Human Resources (10 years)
- Leadership Development (5 years)
- Money Handling (10 years)
- Powerpoint (10 years)
- Customer Service (10 years)
Certification
CPI Certification
Timeline
Customer Service Liaison- Unit Assistant
Carle Foundation Hospital
03.2025 - Current
Medical Receptionist
Christie Clinic
01.2024 - 03.2025
Customer Service Representative/Order Entry/Auditor
Herff Jones, LLC
06.2022 - 01.2024
Call Center Representative
Peoria Charter Bus Company
09.2021 - 04.2025
Office Assistant/Receptionist
La-Z-Boy
04.2021 - 05.2022
Customer Service/Cashier
Haymakers
07.2020 - 01.2022
Housekeeping Aide Supervisor
La Petite Academy
02.2018 - 05.2020
Night Auditor/Front Desk Agent
Best Western
01.2016 - 03.2020
Customer Service/ Front of the House
Hendrick House dorm
04.2013 - 01.2018
Security Guard
SDG Global
01.2013 - 09.2015
Head Laundry Attendant/ Night Auditor
Hawthorn Suites By Wyndham
06.2008 - 04.2013
Customer Service/ Cashier
COLONIAL PANTRY
04.2007 - 08.2010
Secretary
TRIO Student Support Services
08.2004 - 05.2010
High school or equivalent - undefined
Lafayette High School
Some College - Hospitality and Social Work
Parkland College